Food & Beverage Attendant Pool Bar (Summer Support)

1 week ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 22208591

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**About the Company**

**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

JW Marriott Gold Coast Resort & Spa is looking for enthusiastic **Food & Beverage Attendant** to join our fantastic F&B team at the Pool Bar on a** part time basis during the summer season.**

**About the role**

You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Serve food courses and alcoholic beverages to guests in the pool area tables and sun lounges, and clear the tables and sun lounges once customers have finished eating/drinking. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transactions in MICROS system at the time of order. Check-in with guests to ensure satisfaction with each food course and/or beverage. Maintain cleanliness of work areas, china, glass, etc., throughout the day including the bar, the tables, and sun lounges around the pool. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate checks to guests and process payments. Collect unused towels from the sun lounges and around the pool. Re-stock towel towers and take soiled towels to the laundry.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

**Critical responsibilities**:

- Ensure efficient, friendly, and professional service is provided to all guests
- Warmly welcome & serve our guests
- Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience
- Meet & connect with our guests and give them an experience beyond their expectations
- Assisting all guests with menu, dietary requirements, and recommendations
- Ensuring accuracy with requests, orders, and service delivery
- Use of POS system
- Stock ice, glassware, and paper supplies.
- Ensuring all service areas ar

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