Customer Service Officer Camberwell

3 weeks ago


Melbourne, Australia Frontline Recruitment Full time

**Customer Service Office**

**Camberwell**

**About the company**:
Established since 1993, this business first opened their doors in Melbourne South Yarra and has since expanded all over Melbourne. Renowned worldwide for their French techniques and Pastries, we're searching for a Customer Service Officer to join our team in our Head Office located in Camberwell.

**About the role**:
You're responsible for maintaining and building relationships with external customers, having clear communication, ensuring excellence in service and representation on behalf of the business.

**What you'll bring to the role**:

- Strong Communication
- Good Customer Service
- Customer Relationships
- Product Maintenance
- Experience in a call centre in an inbound role
- The ability to work as part of a team and individually
- Proficient computer literacy
- Intermediate Excel skills
- Experience with SAP (ideal but bot mandatory, we can train them)
- Handling all external communication; complaints, queries, phone transfers in a professional manner.
- To ensure all complaints, issues and queries are followed up related to wholesale customers
- To complete all data entries, amendments and filing of customer orders.
- Assisting setup and introduction of new customer to company processes.
- Communicating all relevant information to all relevant departments & system update.

**What's in it for you**:

- Join a French family - renowned worldwide and learn from the best in the industry
- Work life balance - work only 38 hours a week and havethe weekdn off
- 30% off all of their retail products and free coffee

**Reference: 187439**

Alternatively, for a confidential discussion, please contact **Jenny Hiep **on **0432 285 005 **quoting the reference number above, or check out our website for other available positions.



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