Operations Assistant

2 weeks ago

Carrum Downs, Australia MAAC Care Full time

**About the Role**:
MAAC Care, a registered NDIS provider, is driven by a deep commitment to care. Our mission is to uniquely and genuinely make a positive difference in the lives of those we support. At MAAC Care, caring is not just a commitment; it's our identity.

**What You Will Do**:

- Efficiently manage day-to-day office operations and procedures.
- Managing accounts, invoices, and orders
- Billing clients and customers
- Preparing and following up with NDIS provider invoices
- Conduct regular audits to ensure accuracy and compliance with NDIS standards.
- Ensure the overall office functions smoothly, creating an organized and well-prepared environment for all participants and team members.
- Manage the input of default rosters into the platform, ensuring a minimum four-week advance planning based on the provided spreadsheet.
- Implement and/or maintain administrative systems and office procedures ensuring smooth workflow.
- Act as the primary point of contact between the office and external partners.
- Provide administrative support to People Operations and other functions
- Establish and oversee a comprehensive, relevant document management system
- Prepare, organize, and update records, reports, and confidential information.
- Collaborate with cross-functional teams to enhance overall efficiency.
- Assist in organizing team-building events and initiatives.
- Foster a collaborative culture that aligns with organizational values.
- Cultivate a service-oriented mindset throughout daily interactions.
- Proactively identify opportunities to enhance service delivery.
- Other support tasks that may be assigned.

**Your Attributes**:

- Demonstrate a caring and compassionate approach, considering the well-being of the team you provide service to.
- Possess the ability to handle confidential information with the utmost discretion, sharing details only with the appropriate individuals, such as your manager.
- Easily build positive relationships with team members across all levels.
- Embrace a curious and continually learning approach to stay abreast of industry advancements.
- Uphold a commitment to consistently delivering high-quality work.
- Exhibit excellent judgment, resourcefulness, and a mature problem-solving approach.
- Thrive in a team-oriented setting with a "can do" attitude focused on client service.
- Flourish in an independent role within a medium-sized office environment.
- Execute tasks meticulously, showcasing a keen eye for detail.
- Approach challenges proactively, ensuring efficient problem resolution.

**Essential Skills**:

- Minimum 1 year of related work experience.
- **Highly preferred, but not required**: NDIS experience, demonstrating knowledge of its framework, policies, and procedures
- Advanced proficiency in Microsoft programs and virtual communication tools for efficient office management.
- Comfortable with regular travel and high familiarity with local geography.
- Prompt responsiveness to ensure seamless office communication.
- Proactive and results-oriented work approach for efficient project execution.
- Exercise discretion in handling sensitive information, maintaining confidentiality.
- Outstanding interpersonal skills for effective communication and relationship-building.

**Salary**: From $30.22 per hour

Expected hours: No more than 37.5 per week

Schedule:

- 8 hour shift

**Experience**:

- Operations and Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 08/03/2024

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