Quality Assurance Coordinator
2 weeks ago
**What we can offer you**:
- Permanent full-time position
- Free onsite parking
- 38 hour week
- Work with a company driven on values
- Employee Wellness Programs
- Ongoing training for career development
- Car, health, and home insurance discounts
**Your new role**:
Reporting to the Senior Account & Compliance Manager, you will responsible for coordinating the investigation, management and resolution of non-conformances. This role will also work closely with internal departments to assist in developing documents and tools to guide and improve the quality management system and serve as an educator to the existing operational personnel on quality management system requirements.
**What your day will look like**:
- Investigate non-conformances raised by customers, including activities pre and post incident to identify the contributing factors and root cause of the non-conformance.
- Liaise with customer’s, suppliers, regional branches and other internal departments to resolve non-conformances.
- Complete non-conformance investigation reports and claim forms.
- Monitor designated “NCR” freight bays to ensure freight is returned to vendor or processed as required such as return to vendor, re-packaged for safe delivery or disposal.
- Collaborate with responsible departments to identify appropriate corrective actions and training requirements to resolve the non-conformance and reduce the risk of repeat incidents.
- Maintain statistical quality data to analyse and identify trends, focus areas for improvement and feedback to internal departments.
- Adhoc duties as required.
**Desired Skills and Experience**:
**Do you have what it takes?**
- Tertiary qualifications in Logistics and Supply Chain or other relevant discipline, or extensive industry experience.
- 2+ years’ experience in a similar role within the logistics or supply chain industry
- Commitment to outstanding customer service
- Excellent communication skills, both written and verbal
- Basic knowledge of warehousing and customer ERP systems (e.g. SAP, Oracle, Pronto)
- Ability to think creatively to solve problems and address potential service issues
- Strong attention to detail
- Proficiency in Microsoft office suite
- Ability to work autonomously
- Willingness to learn and progress
**About us**:
Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.
**Ready to take on a new challenge?
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