Membership/reception Trainee

**ABOUT THE ROLE**
- Work on-site with AFL ST KILDA FOOTBALL CLUB
- Supportive team environment
- Fully funded qualification: Certificate III in Business
- Support from a dedicated AFL SportsReady Field Officer to help you achieve your goals
- If you are Aboriginal and/or Torres Strait Islander, you will also receive one-on-one mentoring support and networking

**WHY SHOULD YOU WORK WITH US?**

Our employment pathways are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.

**DUTIES & RESPONSIBILITIES**

POSITION OVERVIEW:
The Membership team at St Kilda FC is a dynamic sales and service team who thrive in a high-performance environment by providing the very best service and support to members and supporters.

KEY ACCOUNTABILITIES:

- Process new memberships and renewals through St Kilda’s CRM system (Archtics)
- Undertake outbound sales calls to non-renewed members
- Undertake outbound member sales calls to upgrade membership packages
- Represent St Kilda FC in a professional manner at all times
- Effectively resolve any member issues
- Respond in a timely and appropriate manner to all customer communications
- Ensure all inbound phone calls are answered efficiently and call wait times are in line with Club standards
- Bring a sales focus to each and every membership interaction
- Sell memberships at functions and on match day
- Be available to work at designated St Kilda FC home games at Marvel Stadium, with the possibility of other Club functions and clinics
- Assist with other duties as directed

**JOB REQUIREMENTS**

EXPERIENCE AND QUALIFICATIONS:

- VCE or equivalent qualification
- Demonstrable experience in exceptional customer service delivery
- Basic to intermediate Microsoft Office skills

SKILLS, KNOWLEDGE AND SPECIALIST EXPERTISE:

- Excellent written and verbal communication skills
- Ability to thrive in a target-based environment
- Outstanding phone manner
- Exceptional customer service skills
- Excellent organisation and time management skills
- Committed to achieving deadlines
- Strong accuracy and attention to detail
- Flexible, adaptable and proactive approach
- Strong desire to drive change and make continuous improvement
- High degree of professional ethics and integrity

**SALARY**

$21,500 - $30,000 plus 11% Superannuation
- National Training Wage Award
- Fully Funded Qualification

**MORE INFORMATION**
- This position is best suited to a recent secondary school leaver.

**OTHER JOB REQUIREMENTS**

**Applicants must have**:

- Working With Children Check
- Police Check

**Applications for this position will close**:
December 17, 2023 10:30 am
- A Cover Letter
- A Resume
- Application Details
- Position Details
- Job Specific Requirements
- Previous Employment
- About your time at school
- Previous Education
- Skills
- Referees

Applications close Sunday 17 December 2023, 10am

Full-time traineeship

Other

Recent Secondary School Leaver