Home Care Scheduler

4 months ago

Perth, Australia Amana Living Full time

**Job no**: 496820
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Scheduler

**_Why Choose Amana Living?_**

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**Our Benefits**
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

**_ The Role_**

As a Home Care Scheduler you will be responsible for delivering efficient and effective scheduling of client services to our Community Support Workers, whilst providing exceptional customer service.

You will join a high performing team who are continually working to ensure that client requirements are met and our staff are supported with schedules that are full and efficiently planned.

This position is offered on a permanent full-time basis working on a rotating roster covering Monday to Friday anywhere between 6am to 8pm predominantly based from our Subiaco corporate office, with shared on call shifts on Saturday and Sunday. Rotation roster is 6am-2pm, 9am -5pm, 12pm - 8pm _(Please note, parking is not provided however there are multiple options within walking distance, and we are less than a 10min walk from the Subiaco train station)_

**_ Key responsibilities: _**
- Efficiently Schedule Home Care staff to provide continuity in client services that meet each client’s needs, as per their specific care plan and service request (this includes Community Support Workers, Clinical and Allied Health Staff)
- Schedule services to maximise utilisation of staff in line with their availability, location, and training competencies, ensuring staff schedules adhere to the guidelines and rights within their collective agreement.
- Schedule staff leave and events and rescheduled any effected services in a timely manner.
- Ensure all staff and client communication is recorded in the Aged Care Management System
- Attend and actively participate in Scheduling Team training sessions and meetings.
- Engage with external Agency to request service coverage where required in line with Amana Living Scheduling guidelines.
- Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required with focus on exceptional customer service by ensuring every interaction is positive.
- Identify and discuss areas for continuous improvement in both your own and the wider teamwork practices, processes, and procedures.

**_ About you_**

The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally you would have more than 1 years of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case are desirable.

**_ Essential Criteria:_**
- Excellent organizational and time management skills
- Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance _(within 6-months validity)_
- Successful completion of pre-employment form and reference checks
- Willingness to attend a paid 6-day induction at our Rivervale Training Institute

**_ How to apply_**
- If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately._

**Advertised**: 28 Aug 2024 W. Australia Standard Time
**Applications close**:27 Sep 2024 W. Australia Standard Time
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