Services Team Lead
6 months ago
Melbourne, VIC, AU, 3000**About John Holland**:
At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.
That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.
Be part of a team that thrives on rising to the challenge of transforming lives for good.
**About the Role**:
Working for John Holland, as part of the Cross Yarra Partnerships (CYP) Maintenance Team for the Metro Tunnel Project (MTP), the Services Team Lead is responsible for Help Desk, Building Management System (BMS), Computerised Maintenance Management Systemd (CMMS) and Technology
Services. The role oversees a team of people, who lead Help Desk, systems and provide administrative support to enable the successful delivery of asset maintenance, cleaning, loading dock, waste management and pest control systems, processes and reporting.
The Services Team Lead manages the day-to-day interface between the stakeholders (including the Metro Trains Melbourne, Yarra Trams and the Department of Transport and Planning), Operational Delivery and the Maintenance Delivery teams. The Services Team Lead is responsible for rostering
the Help Desk, provides training in the use of the Computerised Maintenance Management System (CMMS) to the Services Coordinators and other Help Desk users, ensures contract requirements are understood and applied, and monitors contract compliance and performance through the use of the
CMMS. The Services Team Lead shall provide coverage of the Help Desk throughout the week and be the point of escalation for the team.
**Key Responsibilities**:
- Recruit and manage a team of Services Coordinators and service providers to provide Help Desk coverage of required hours through efficient rostering 24/7, 365 days per year.
- Ensure a detailed understanding of the contract requirements. Establish Help Desk, technology and systems processes to achieve the requirements and minimise site abatement risks.
- Manage training in the use of the CMMS and BMS to various stakeholders, the Services Coordinators and other Help Desk users.
- Lead the CMMS, BMS, GIS/BIM and technology to manage Help Desk operations and monitor compliance with contract requirements
- Provide effective systems to support the delivery of maintenance, cleaning, waste management and pest control services. Provide high quality customer service at all times. Manage user expectations.
- Receive, log and categorise service requests, reported service failures, complaints, etc. in the CMMS. Ensure timely acknowledgement of all requests. Monitor the progress of work orders and escalate issues as necessary. Provide management reporting and insights.
- Facilitate Maintenance Team response to service requests and reported service failures in accordance with Response and Rectification requirements.
- Provide trends and reports from the CMMS and other systems for input into the Monthly Performance Report and to inform improvement activities.
- Complete assigned tasks in a professional, competent and timely manner
- Develop and maintain strong working relationships with client representatives, key stakeholders, CYP Maintenance team and subcontractors.
- Perform all duties in accordance with John Holland policies, processes, systems and procedures.
- During the mobilisation (D&C) phase, assist with interim maintenance activities which include planning of interim maintenance in the CMMS, issuing of work orders, collecting and loading of interim maintenance service records within the CMMS, and coordinating maintenance with the D&C Subcontractors contractors.
**What we are looking for**:
- Tertiary Qualifications in Technology, Systems, Commerce, Engineering or equivalent experience in administration IV in Business
- Customer service experience
- Experience within a maintenance or facility management environment
- Team supervision / management experience
- Experience in Maintenance Administration, Coordinator, Planning experience
- Experience in similar role within an operational Private Public Partnership (PPP) / fast paced environment.
- This role would suit someone with strong stakeholder management skills who has the ability to work in large and diverse teams.
**As part of the team, you help us deliver on our promise to transform lives.**:
Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.
We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.
**What’s in it for you when you join John Holland?**:
We’re about connecting your sense of purpose to ours. We understand that your career is one of the bigg
-
Business Restructuring Team Lead
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the RoleLead Group is seeking an experienced Business Restructuring Team Lead to join our team in Melbourne. This is a unique opportunity to have a significant impact on the business and make a real difference in the lives of our clients.Job DescriptionThe successful candidate will be responsible for managing complex restructuring processes, overseeing...
-
Service Desk Team Lead
5 months ago
Melbourne, Australia Latitude Financial Services Full timeLet's talk about the role. As the leader of the LFS Service Desk, you will spearhead our efforts in delivering exceptional level 1 support to our esteemed staff across Australia, New Zealand, and Asia. Collaborating closely with our Workplace IT Support Manager, you will strive to enhance our Service Desk, transforming it into a highly professional and...
-
Revenue Assurance and Billing Team Lead
4 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeAbout the RoleWe are seeking a highly skilled and experienced Revenue Assurance and Billing Team Lead to join our team at Team Global Express. As a key member of our leadership team, you will be responsible for leading our Revenue Operations and Billing team to drive a data-driven, efficient, and value-focused revenue assurance culture.Main...
-
Business Services Manager
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the Role:Lead Group is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. The ideal candidate will have strong technical skills, a Bachelor's degree in Accounting or similar, and completed CA/CPA qualifications.Key Responsibilities:Preparing financial statements, tax returns, and BAS/IAS for...
-
Senior Restructuring Manager
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAbout UsLead Group is a leading provider of restructuring services, dedicated to helping businesses overcome financial challenges and achieve long-term success.
-
Financial Services Manager
7 days ago
Melbourne, Victoria, Australia Lead Group Full timeAbout Lead GroupWe are a reputable business advisory firm based in Melbourne, Australia. Our team is committed to delivering exceptional services to our clients across the country.
-
Lead Group Insolvency Accounting Specialist
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAbout UsLead Group is a well-established business offering accountancy services to various industries. We pride ourselves on delivering high-quality solutions and providing career progression opportunities for our team members.
-
Business Restructuring Lead
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group: Restructuring Senior ManagerWe are seeking a highly skilled Restructuring Senior Manager to join our team at Lead Group in Melbourne.This role offers the opportunity to have a significant impact on the business, working closely with our clients to develop and deliver restructuring and insolvency strategies.You will be responsible for overseeing...
-
Restructuring Business Manager Lead
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are looking for an experienced Restructuring Business Manager to lead our team in Melbourne.This role is perfect for someone who has a proven track record of managing complex restructuring processes and can demonstrate excellent attention to detail.You will have the opportunity to work closely with our clients to develop and deliver restructuring...
-
Senior Business Services Accountant
2 months ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Melbourne. As a key member of the team, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services...
-
Services Team Lead
6 months ago
Melbourne, Australia John Holland Full timeMelbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...
-
Senior Business Services Accountant
2 months ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Melbourne. As a Senior Accountant, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Responsibilities:Prepare...
-
Transformation Manager
1 week ago
Melbourne, Victoria, Australia Lead Group Full timeWe are seeking a highly skilled Transformation Manager to join our team at Lead Group based in Melbourne. This is an exciting opportunity for a Restructuring Senior Manager who has significant experience in managing and conducting complex restructuring processes.The ideal candidate will have exposure to corporate distress, voluntary liquidations,...
-
Payroll Team Lead
4 months ago
Melbourne, Australia Shared Services Center - Pacific Full timeSummary **About Hyatt*** At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Hyatt Hotels in Pacific currently has 11 hotels & 3 Hyatt offices across Australia and New Zealand and we continue...
-
Business Services Manager
6 months ago
Melbourne, Australia Lead Group Full timeA business advisory firm, renowned for delivering excellent services to clients across Australia, is currently seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. By joining the team, you will have the opportunity to work alongside experienced people and develop a unique blend of taxation, management...
-
Lead Group Forensic Accounting Specialist
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeJob Title: Lead Group Forensic Accounting SpecialistAbout the Role:We are seeking an experienced Accountant to join our dynamic Forensic Accounting team in Melbourne. As a Forensic Senior Accountant, you will be responsible for conducting forensic analysis and investigations, identifying key issues with financial and non-financial information, and reporting...
-
Customer Service Team Lead
3 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeAbout Woolworths GroupWoolworths Group is a leading Australian retailer with a strong presence in the country's food and general merchandise markets. Our company values diversity, equality, and inclusivity, providing opportunities for our employees to grow and develop their careers.Job Title: Assistant Customer Service ManagerWe are currently seeking an...
-
Customer Service Team Lead
1 week ago
Melbourne, Victoria, Australia Accor Full timeUnlock Your Potential as a Customer Service Team Lead with AccorWe are more than a global hospitality leader – we're a community that welcomes you as you are. At Accor, you'll find a job and brand that matches your personality, and we support your growth and learning every day to bring purpose to your life.Join our journey and co-create the future of...
-
Team Lead
6 months ago
Melbourne, Australia AECOM Full timeCompany Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Customer Service Team Lead
1 month ago
Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full timeAbout the Role:As a Customer Service Team Lead at Siemens Healthineers, you will be responsible for leading and coaching a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.Your Key Responsibilities:Lead and coordinate a group of dedicated qualified professionals to achieve targets set.Provide a suitable work environment...
