Handover Supervisor

6 months ago

Norwest Business Park, Australia NEX Building Group Full time

The Handover Supervisor works closely with the Servicepersons, reports to the Sydney Service and Warranty Manager and is part of the Service and Warranty MJH team. The key focus of this role is to ensure a high level of customer satisfaction is maintained whilst supporting the Construction team throughout the Practical Completion Process, Defect Liability Period through to the end of the Warranty Period. More specifically, you will:

- Inspect buildings against the relevant Building Act, Codes, and associated Regulations
- Prepare handover inspection reports and associated documentation in accordance with company policy
- Support the Construction team at PCI
- Attend to 90-day post-build service inspection
- Arrange for the supply of goods and services where necessary, covering the defect liability period items and warranty requests
- Work closely with the Construction Team from PCI to Handover
- Manage complaints and ensuring building compliance is achieved whilst tactfully and courteously dealing with customers, suppliers, and tradesman on after sales service issues
- Continually improving company processes and liaising with the Service & Warranty Manager to minimise building practices that produce after sales maintenance requirements
- Ensure compliance with WH&S policies and processes
- Take part in a rotational after-hours emergency line on-call duty

You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

- A trade background preferably Carpentry, Certificate IV in Building Management or similar experience
- Sound knowledge of Construction and the building process within the Residential Housing Industry
- Good computer and MS Office skills
- Excellent customer service and communication skills
- Outstanding, organisational, and planning abilities with the ability to work under pressure
- A flexible approach and attitude towards your work
- Current-driver’s license

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes bands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1200 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?

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