Impairment Benefits Specialist

2 days ago

Melbourne, Australia Gallagher Full time

At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and Employers who have been impacted by a workplace injury. With dedicated teams specialising in both physical and mental injury, we support injured workers with a holistic approach on their journey to return to work and to life.

We are devoted to providing opportunity for our people, in a company that puts its people first. We build long-term and meaningful careers for our team members, and offer stand-out training programs and initiatives to set you up for success.

**Your Role**

As an Impairment Benefits Specialist, you will be a point of expertise within GB’s Workers compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this highly technical role, you will complete thorough assessments of Impairment claims for injured workers, supplementary to their primary claim, with acute attention to detail and sound decision making within Workers Compensation legislative frameworks.

**You will add value to Gallagher Bassett across the following**:

- Providing a professional and customer focused claims service for all injured workers through managing impairment claims in accordance with legislation
- Acting as a technical reference point for other team members regarding impairment benefit queries
- Ensuring impairment assessments are accurate and complying with relevant legislation if and when required
- Attending internal and external training courses to update technical knowledge and personal development
- Achieving remuneration targets as described by the WorkSafe contract

**We’re interested in hearing from people who possess**:

- Experience within Worker’s Compensation Industry, preferably within an Impairment Benefits related role, must have completed or willing to complete Impairment Benefits training as facilitated by WorkSafe.
- Experience in client service role
- Knowledge of general business and administrative practices
- Industry specific qualifications: VWA and TAC Industry Training Programs
- Excellent customer service skills
- Excellent communication and interpersonal skills
- PC Literate - Data Base and Microsoft Office

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.

**About us**

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.

**If this sounds interesting to you - we want to connect**

**You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.**

***Agency applicants will not be considered for this role.

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