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Food and Beverage Supervisor

7 months ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

As a Food & Beverage Supervisor at the Crowne Plaza Canberra, you'll support operations across our Restaurant, Lume Bar and Conferencing. With focus on delivering a memorable guest experience, and supporting the team, you'll lead the shift, promoting a positive and efficient culture, training our team on their capabilities in food and beverage and customer service.
- Manage day-to-day staffing requirements, plan and assign work, and run a shift.
- Provide mentoring, coaching and regular feedback to help improve team member performance.
- Respond to colleague / guest requests promptly in order to deliver a seamless service in conjunction with service staff
- Collaborate with our Events team and Kitchen to provide seamless service across out Food & Beverage Offerings
- Maintain and strive to deliver guest satisfaction results within the Food & Beverage Department regularly reviewing customer feedback

What We need from you:

- Communication and customer service skills
- Team leader experience in a food & beverage environment
- Drive and enthusiasm - a proven ability to motivate and lead teams
- Team Player - working across all Departments to deliver Great Hotels Guest Love
- Attention to detail - creating amazing guest service moments with the team
- Flexibility - working, weekends and public holidays are all part of the job
- Most importantly a passion for food & beverage
- You must have working rights in Australia

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know that you will be too #Gofurthertogeher.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the ‘Apply’ button.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.