Rooms Controller

2 weeks ago

Brisbane, Australia W Hotels Full time

**Job Description**:
**Job Number** 23129403

**Job Category** Rooms & Guest Services Operations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Brisbane located at 81 North Quay, Brisbane City is hiring a Rooms Controller. The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business. You will also assist the Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

**JOB SUMMARY**

The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business. You will also assist the Welcome Manager and Assistant Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

This is an ideal role for those with exceptional attention to detail and who thrive is a fast paced environment where you put your multi tasking skills to the test.

Excellent communication skills and a lust for life are essential. You will be collaborative with a strategic and analytical focus.

**THE ROLE**
- Drive guests use of the Mobile Check in and Out platform, and actions request as required.
- Assign room according to guest request and preferences whenever possible.
- Accommodate requests for room changes when possible.
- Communicate to appropriate talent that there are guests that are waiting for an available room.
- Coordinate with Style to track readiness of rooms for check-in and to report guest concerns.
- Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
- Verify and adjust billing for guests.

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
- ‘Great Places to Work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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