UX Designer

2 weeks ago

Sydney, Australia WooliesX Full time

Permanent role
- Surry Hills based with WFH flexibility
- Be part of exciting digital growth

**About Woolies X
WooliesX is part of the Woolworths Group. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We’re here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small.

We’ve worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia’s most popular loyalty programs.

**The Role
A pivotal role in the Digital Experience, UX team at WooliesX. The role has the responsibility for delivering great experiences and ensuring our propositions are brought to life through engaging digital experiences. Improving the user experience and optimising the customer journey to achieve digital experience targets.

**The role's key objectives include**:

- Taking a strategic, customer-first approach to everything you to do. Work as part of the team to deliver positive customer sentiment and great business outcomes.
- Ensuring the scope, interactions and end to end experience of the digital products are satisfying customer needs by working across Technology, Analytics, Operations, Content, Squads and Site Ops teams.
- Work across key owned customer facing digital properties.
- Considering the impact on EX for everything we do
- Ensuring the optimal implementation of the product by ensuring UX processes are well thought out and considered.
- Be the custodian of digital experience guidelines and ensure projects are delivered on time and effectively.
- Use research, insights and data to inform and iterate on all design decisions, daily
- Creating wireframes, storyboards, user flows to effectively communicate interaction and design ideas
- Being a champion for the customer in every conversation you engage in
- Collaborating with product owners to ensure the CX is driving decision making
- Delivering all visual design stages from concept, through research, deployment and iteration

**About You**
- At least 3 years' experience working on UX for large scale experiences.
- Strong understanding of end to end UX process.
- Strong facilitation and workshopping skills.
- Deep understanding of UX research methodologies.
- Experience working within Agile delivery teams and methodologies.
- Ability to produce research reports and lo-fi sketches/wireframes/prototypes/user flows that articulate the structure and necessary steps a user needs to take in order to reach their goal.
- Data driven in your approach.
- Demonstrated work in the area of Innovation or technology.
- Experience presenting and communicating designs and research and design milestones - peers and senior stakeholders
- University Degree in Psychology/Engineering/Design or applicable UX academies.
- Strong experience building relationships with and influencing senior stakeholders.
- **' **Loyalty', Media or FMCG industry experience preferred.
- Experience working at scale.
- Great attention to detail.
- Keen interest in CX and customer innovation.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Find yourself in a job that found you If this role is not quite right but you are interested in a career at Woolworths you can **join our talent community **by registering your expression of interest here.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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