Hospitality General Manager

5 months ago

Springvale, Australia IKEA Full time

Who you are

As a person you are a foodie who has a strong passion for the customer and co-worker experience and driving sales growth. You thrive in taking on challenges and through your inherent resilience and tenaciousness are driven to reach rewarding end goals. Sitting within the stores senior management team, you have previous experience leading leaders with the ability to coach and develop your team to secure operational excellence and business results. Through your strong leadership you have proven ability to identify and implement continuous improvement, to optimise the business whilst bringing your team along the journey of renewal and change. You adopt a strategic and analytical mindset to secure business goals and ensure the success of the IKEA Food business from a short, mid and long-term perspective. For this role you will have previous management experience in a high-volume retail or multi-unit food service industry. You will have proven experience in successfully leading profit & loss in previous organisations, competence development and securing Food safety requirements.

**Your responsibilities**

As Hospitality General Manager you act as a commercial business partner in store and are accountable for delivering sales and profitability of the function by securing an exceptional customer experience. Your responsibilities will include, however are not limited to:

- Responsible for the profit and loss and management of costs of the IKEA Food business within the store.
- Develop, maximise and delivery of sales through enhancing our range to drive volume according to commercial priorities and implementing range changes.
- Secure a lean, diverse and high performing team through building competence, leadership and succession.
- Partnering with key stakeholders across the business to make sound business and people decisions to optimise opportunities and growth within the IKEA Food department.
- Secure food safety within the IKEA Food business and ensure local, national and global guidelines are adhered to.
- Contribute to the IKEA store business plan and ensure the IKEA Food agenda is delivered.
- Contribute to the overall business success of the store as a member of the store's senior management team.

**Together as a team**

The IKEA Food team contributes to the entire customer shopping experience in ensuring that we continue to deliver our exceptional customer service along with a memorable dining experience through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden to take home.

What you need to know

We offer many benefits at IKEA other than just having the opportunity to work for a global company Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great benefits including 5 weeks of annual leave, paid Parental leave, Family & Community leave, Co-worker discount, subsidised meals in our Co-worker Restaurant, Bonus program, full training and inductions, free parking and our TACK long-term loyalty programme that will strengthen your retirement benefits.

This role is permanent full time based in IKEA Springvale, VIC.
- Internal job title - IKEA Food Manager.

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