Mishandled Luggage Officer

3 weeks ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**The opportunity**:
Are you looking for the next step in your career? We are looking for a motivated **part-time permanent** Mishandled Luggage Officer with a keen eye for detail.

If you like a challenge and can deliver high performance standards while meeting the requirements of our Airlines, this is the role for you

**Who we are**:
People. Passion. Pride - the focus for our teams since 1833. Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 58 countries and 250 locations. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

**What you'll be doing**:

- Duties as listed for Passenger Services Agent
- Trace missing baggage using client carrier systems and manual system
- Arrange delivery of on-hand baggage
- Meet arriving flights and assist with WCHR & MAAS passengers through CIQ
- Duties as directed by MHL Co-ordinator within skills base
- Process interim relief payments according to client carrier requirements
- Processing of DPR, (damaged/pilfered reports), requirements according to client carrier procedures
- Maintain constant communication with customers re status of tracing, (client & passenger)
- Manual handling of passenger baggage up to 32kgs per bag

***What we need from you**:

- Efficient computer and typing skills.
- Professional and courteous communication skills, both verbal and written.
- High level attention to detail.
- Excellent organisational skills and the ability to multitask.
- A positive, can-do attitude.
- Ability to problem solve and complete work accurately within a fast-paced environment.
- Sound numerical skills.
- Ability to work cohesively in a team environment.
- Maintain a high standard of grooming and presentation.
- Ability to lift 32 kgs

**What's in it for you**:

- Competitive pay rate
- Opportunity to learn different systems
- Opportunity to build relationships across different departments
- Gain a competitive understanding of the aviation sector
- A growing global company with ongoing career opportunities.
- Airport location close to public transport.
- Discounted car parking available.
- Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.

**Diversity**:
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

**Next steps**:

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