Customer Support Administrator

2 weeks ago


Melbourne City Centre, Australia Mars Recruitment Full time

**About the role**

**Key Responsibilities**
- Educate clients on our platforms, trading products, and procedures.
- Manage administration and account setup of customer accounts.
- Collaborate with Finance and Account Management teams to meet client needs efficiently.
- Assist in implementing new systems, technology, and processes.
- Handle complaints professionally and escalate issues when necessary.

**Selection Criteria**
- Fluency in Mandarin** essential**
- Proven experience in customer support in a professional environment.
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication.
- Proficiency in computer skills and data entry.
- Ability to work with individuals from multicultural backgrounds.

**Benefits**
- Career development opportunities.
- Perkbox Reward & Recognition.
- Permanent Opportunity
- Hybrid working (1-day WFH on Wednesdays)
- 65k - 72k + super (depending on experience)
- Great CBD location with easy access to public transport.
- Multicultural environment.
- Collaborative team culture.
- Regular social activities.

**SALARY**:

- Negotiable**LOCATION**:

- Melbourne CBD, Melbourne, Australia**JOB TYPE**:

- Full-Time**JOB REF**:

- BBBH28593_1714359990**DATE POSTED**:

- Mon, 29 April 2024



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