Customer Service Officer

3 weeks ago

Campbellfield, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
We have an exciting opportunity for a Customer Services Officer to join our team in Campbellfield, reporting to the Trade Service Centre Manager.

As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.

Providing excellence in customer service and the customer journey
Welcome new and existing customers into our showrooms
- Actively promoting Ausreo’s products to generate sales
- Merchandising and Stock Replenishment
- Process sale orders, generate quotations, engage with e-commerce and social media
- Service Centre and office management
- Stock control in the warehouse
- Coordinating production with factory staff
- Coordinating logistics i.e. transport and deliveries
- Effectively communicating with all stakeholders and dealing with difficult customers effectively
- General administration duties

To Be Successful
- Strong communication skills both verbal and written
- Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
- Face to face selling and entrepreneurial spirit
- Highly organised, great at multi-tasking and strong attention to detail
- Strong computer skills and ability to pick up new systems quickly
- Thrives in a team environment but can also work independently
- Good ability to work under pressure
- Driver’s license essential

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

To submit your resume, please click the ‘Apply’ button

**Skills and Experiences**:

- Customer Service
- Sales Administration
- Selling
- Inventory Management
- Purchasing
- Demonstrates Ausreo Core Competencies at a Job Level 3
- Commercial and technical knowledge of products and services within the Construction and Building Industry
- Demonstrated experience working in a steel distribution warehouse environment
- 3+ years experience in Trade retail, retail sales or other customer facing sales role
- Higher School Certificate and/or relevant Nationally Recognised Training certificate

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