Centre Manager

3 months ago

Brisbane, Australia Scentre Group Full time

**Job no**: 497952
**Work type**: Fixed Term Full Time
**Location**: Brisbane
**Categories**: Centre and Retail Management

**About us**

We create extraordinary places and experiences that connect and enrich communities. We bring people together through our 42 Westfield destinations across Australia and New Zealand. We create an essential place where customers, communities and businesses can interact.

Our people are the key to our success. Our focus on operational excellence means we have the capabilities and expertise within our team to design, construct, operate, manage, and market our platform. Our workforce includes more than 70 job types reflecting the diversity of our capabilities and talent.

**Your opportunity**

We are on the lookout for a talented **Centre Manager** to lead the **Westfield North Lakes** team. This is a key leadership role focused on guiding the team to connect with our customers, business partners, and the community to help us deliver on our strategy—encouraging more people to visit more often and stay longer.

As a key member of the customer-facing team, the Centre Manager will be responsible for driving operational, safety, service, and commercial outcomes for the centre. You will prioritise the team's focus on areas our customers tell us are most important, using NPS and customer listening tools as our primary reference points to ensure we’re delivering on expectations.

Your key accountabilities will include:

- Creating, maintaining, and monitoring the customer and safety led culture of Westfield North Lakes ensuring the team is coached and empowered to deliver great experiences every day.
- Growing team capability and engagement.
- Ensuring the effective financial and commercial performance by delivering strong commercial outcomes across the centre P&L and capital planning processes
- Ensuring compliance to WHS and life safety standards across the team and contract partners
- Gaining Asset team alignment on all strategic planning and priorities
- Utilise customer listening tools to inform strategic plans and operational excellence.

This role is an 18-month parental leave cover, offered as a full-time position based onsite at Westfield North Lakes.
- _**What will set **you** apart from the rest?**

We are looking for someone with a wealth of experience in centre management and team leadership. Your proven track record will highlight your ability to achieve results by effectively influencing stakeholders. In addition, your expertise in project management and financial management will be invaluable contributions to the Centre Manager role.
- Passion for Customer Experience
- Strong commercial acumen
- Known for delivery, able to get things done and happy to “roll up your sleeves.”
- Demonstrated background in motivating, coaching and empowering teams.
- Proven ability to develop strong working relationships with a range of stakeholders.

**We are the place where talent thrives.**

We promise to respect, inspire, and develop you, and do work those matters.

We are committed to providing a range of benefits that support our people in all aspects of life. Our benefits include financial assistance, family support, community engagement, growth and development opportunities and health and lifestyle support to create a positive work life balance as you grow your career with us.

Some of our most exciting and unique **benefits** include:

- Life Leave - additional 5 days paid leave to use however you like on top of your 4 weeks annual leave.
- Gender neutral parental leave - 18 weeks paid with no qualifying period.
- Free parking at your local Westfield destinations

Our diverse and inclusive workforce is not only something we are proud of but something we are committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI+, Mental Health and Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

**Advertised**: 06 Sep 2024 E. Australia Standard Time
**Applications close**: 27 Sep 2024 E. Australia Standard Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

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