Head Concierge

**Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Head Concierge to join the brand new Western Sydney Conference Centre and Hotel**

**THE PRODUCT**
- Opening August 2023
- Penrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking
- 1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual.
- Market Leading Sustainability Initiatives
- Concierge and Valet Parking

**THE BENEFITS**
- Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
- Competitive Remuneration Package.
- Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
- Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
- Onsite Complimentary Car Parking

**THE ROLE**
- Reporting to the Front Office Manager, you will be responsible for developing and leading the Concierge/Valet team;
- You will lead and inspire an authentically guest-centric, professional, innovative and flexible team where service is a passion rather than a job;
- The activation and recognition of loyalty will be taken to a new level at this property and driven through a whole-hotel approach;
- Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality and;
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

**THE CRITERIA**
- Prior Head Concierge experience is essential due to the pre-opening nature of the role.
- Five-Star experience is advantageous, but not a necessity
- Accor experience is advantageous, but not a necessity
- Experience leading a team with a strong focus on engagement and development

**THE APPLICATION