
Aged Care Support Worker Team Leader
4 weeks ago
**Join Multicultural Care as a Team Leader (Support Workers) **
Multicultural Care is a not-for-profit organisation with over 30 years of experience in aged care, dedicated to providing in-home and community support for frail-aged individuals, people with disabilities, and their carers from culturally diverse backgrounds.
Join Multicultural Care as a Team Leader (Support Workers) to lead a dedicated team in providing high-quality support services to clients from culturally diverse backgrounds.
**Key Responsibilities**:
- Collaborate with People & Culture for proactive recruitment and onboarding of BSS staff.
- Oversee incident reports and client complaints, ensuring timely resolution.
- Coordinate training for Lead Support Workers and Support Worker staff to meet operational needs.
- Lead and support the rostering and Aged Care Support Worker teams to deliver high-quality care.
- Optimise rostering processes for efficient service delivery.
- Manage financial resources related to rostering for cost efficiency and budget adherence.
- Ensure accurate, timely reporting and documentation to support compliance and improvement.
- Maintain organised records of rostering schedules, staff leave, training, and performance appraisals, ensuring they are up-to-date and accessible.
- Document staffing changes and prepare required reports promptly in line with MC policies.
- Facilitate clear communication across teams and with clients.
- Maintain detailed records and documentation practices aligned with organisational policies, including timely reports for incidents and performance.
- Ensure accurate and timely submission of rostering data for payroll processing.
**Requirements**:
**Mandatory**:
- Valid National Police Check
- Australian Driver’s License and access to a vehicle
- NDIS Worker Screening Check
- Up-to-date COVID-19 Vaccination
**Essential Criteria**:
- Tertiary qualification in Business Administration, Social Services, or related field.
- Experience managing frontline and rostering staff in aged care or community services.
- Strong organisational and communication skills.
- Understanding of the Aged Care and Disability sectors.
- Problem-solving and conflict resolution abilities.
**Desirable Criteria**:
- Understanding of basic HR practices.
- Experience in developing and implementing training plans for staff.
- **APPLY NOW**_
Pay: $90,000.00 - $97,000.00 per year
**Benefits**:
- Salary packaging
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- BURWOOD, NSW 2134: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Management: 2 years (required)
- Rostering: 2 years (required)
Licence/Certification:
- Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 02/12/2024
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