Associate Infrastructure Services Specialist

6 months ago

Sydney, Australia Westpac Group Full time

**How will I help?**

Infrastructure & Operations is embarking on a new operating model putting Westpac technologists in the driving seat by investing in our engineering skills to enable a proactive operating model.

The **Associate Infrastructure Services Specialist **within the Mainframe Infrastructure Services team is required to support Westpac’s complex mainframe environment and increase their technical expertise.

The role plays an important role in the development and maintenance of technical solutions within the Mainframe and ensures that the detailed design and operations are fit for purpose.
- Your role will include: _
- Undertake basic problem diagnoses, correction and support to resolve incidents / issues as required and escalate those that cannot be resolved to ensure resolution within a timely manner.
- Assist with problem determination and root cause analysis as directed to ensure permanent corrective actions are implemented appropriately.
- Assist with the Westpac Change Management process, lodging the details in the service management tool and assist in implementing the infrastructure change where applicable including post implementation verification checks (using standard checks to make sure nothing broke from the change that was implemented).
- Assist with backup and recovery procedures and plan and undertake effective Disaster Recovery and testing procedures to ensure effective Disaster Recovery plans are developed, documented, tested and implemented.
- Conduct basic aspects of capacity planning, performance monitoring and tuning of specific infrastructure components and implement new releases as required to ensure the stability and availability of technology infrastructure services to the business.
- Assists in providing effective and expert technical advice to ensure that agreed standards and processes within Westpac are adhered to and fulfil regulatory obligations on day-to-day basis.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

**What do I need?**

**This role is part of our EmPower Up return to work program, created for people who have had career break of 2 years or more and are now looking to return to the workforce.**
- 1+ years’ experience in a complex IT infrastructure environment
- Advanced knowledge in 1 or more relevant Infrastructure domains
- Strong analysis, problem solving and troubleshooting and consultative skills.
- Excellent verbal and written communication skills
- Tertiary qualifications in IT or related discipline, or equivalent experience

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

In addition, this role is #LI-Hybrid.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?

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