Front of House

2 weeks ago

Warragul, Australia Baw Baw Shire Council Full time

BAND 2 + Special Engagement - $45.96 per hour
- Dedicated to bringing people together for remarkable experiences
- Passionate about delivering high quality customer service to all patrons

**About Baw Baw Shire Council**

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

**About the Role**

As a Casual Front of House, you are responsible for actively contribute to the experience patrons visiting the West Gippsland Arts Centre by providing a high standard of customer service, presentation of the venue and provision of food and beverage services as required.
Our Front of House Casual will contribute to the success of providing consistent, memorable and world class experiences to all stakeholders and the prioritisation of the health and safety of audiences and staff in the theatre.
Hours of work vary, as a large proportion of concerts and events are at night and on weekends.

Your skills and experience:

- Demonstrated ability to provide welcoming, friendly, focussed and flexible customer service.
- Demonstrated experience in a customer service role, preferably in the performing arts, events or hospitality industries.
- Demonstrated high level interpersonal skills.
- Demonstrated ability to supervise and direct Ushers and Front of House Volunteers.
- Ability to work collaboratively with Technicians, crews/artists representatives and centre staff to ensure performances are delivered to a high standard at all times.
- Availability to work rostered shifts Monday - Sunday between various hours.
- Current Responsible Service of Alcohol Certificate (RSA), or willingness to obtain one.

**Further Information and How To Apply**
- Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._

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