Assistant Venue Manager

7 days ago

Perth, Australia InterContinental Full time

**About us**

At **InterContinental Perth City Centre** we are here to make our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else. At InterContinental Perth City Centre we are here to make our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

Heno & Rey - Hola With a focus on using fresh, West Australian produce to create Spanish inspired flavours, Heno & Rey’s is a casual tapas bar where passion for food and drink mirrors the Spanish approach to life.

We are looking for an** Assistant Venue Manager** (Duty Manager) to join our Restaurant & Bar team and help us create dining experiences that exceeding our customers’ needs and expectations.

**_ ** Our Team are proud winners of the AHA-WA Excellence in Workplace Culture Award for 2021 and 2022, and Management Team of the Year for 2023 **_**

**Your day to day**

We’re currently on the hunt for a full time Assistant Venue Manager to partner with our Food and Beverage Leadership Team to jointly lead and manage our busiest venue, ‘Heno & Rey’.

Reporting to the Food and Beverage Manager, your leadership will focus on delivering a strong guest satisfaction & colleague engagement alongside departmental revenue and profit goals using a combination of existing and newly introduced initiatives. In addition, you will take charge of venue standards, safety and compliance requirements ensuring those standards are met.

**What we need from you**

You will be an experienced leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you. Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for Heno & Rey.
- Exceptional customer service skills and have a high ability to interact with guests & colleagues.
- Demonstrated capability to lead a team and drive their engagement to create a working environment that colleagues love.
- Multi-tasking - the job is varied so the ability to manage multiple high priorities and deadlines will ensure your success.
- Communication skills - guest & colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and resolve issues in a timely & professional way. Ability to manage relationships with guests, colleagues, third parties using an approach that best reflects the hotel and brand philosophy.
- Financial acumen - you will need to understand the overall expenses of your venue.
- Drive results and standards - through your drive to sell, ability to implement activations in the venue, and embed standards.
- Passion & drive to delivering excellent customer service & memorable guest experiences.
- Have an eye for detail and be an enthusiastic and approachable person who is motivated to take ownership and consistently deliver a unique guest experience.
- Have strong beverage knowledge of wines, beers and spirits.
- Be able to work well in a team environment and support the wider hotel team success.
- Be flexible with their availability - for example either early mornings, evenings/ nights, weekends and public holiday shifts.
- Have the legal right to work in Australia without limitation or restrictions.
- Hold a current Responsible Service of Alcohol (RSA) certification.

**What we offer**

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free meals on shift
- Laundered uniform supplied
- Paid birthday leave - hip hip hooray
- Paid parental leave
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
- Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a w

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