Automotive Parts Interpreter

4 weeks ago

Coburg North, Australia Clutch Industries Full time

**About the business**

Clutch Industries (CI) is an innovative full-service clutch manufacturer. With over 70 years of local design, development, and manufacturing experience, we have become the largest and most experienced clutch manufacturer in Australia. As a company we embrace change and are always looking into new technologies to stay ahead of the curve, with several new patents providing development pathways for our products as well as our people. We are a one-of-a-kind Australian-owned company and provide the opportunity for our employees to control their own careers with CI.

**About the role**

Developing close relationships with our customers is critical for success so quality interactions with customers takes preference over speed.

**Day to Day**
- Provide sales assistance to customers through phone and online support
- Identifying customers' needs via our online catalogue and informing them of product features and benefits.
- Process sales orders
- Following up freight enquires
- Work closely with internal and external key stakeholders, Suppliers, Inhouse Technical Team, Customers & Partners
- Providing excellent point-to-point customer care until the item is in our customer's hands.

**What skills will you Ideally have**
- Passion & Positive Energy
- Automotive experience (ideal but not essential)
- Experience in customer service or similar
- Good understanding and ability of Microsoft Suite
- Ability to use CRM systems effectively
- Ability to meet and exceed set KPI’s

**Benefits and perks**

Be part of a team working for an exciting growing business

Fantastic remuneration with extra result-based incentive

**Salary**: $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Coburg North V, IC 3058: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

Application Deadline: 04/02/2023

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