Metering Supervisor

Supervise and manage personnel to ensure compliance with client's SLA's and KP
- Provide technical guidance and support to field employees and contractors.
- A great opportunity for a technician with extensive metering experience

**Company overview**
The BSA Group is a comprehensive technical services contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement. We comprise of two divisions, BSA|APS (Advanced Property Solutions) and BSA|CUI (Communications & Utility Infrastructure). BSA|APS designs, constructs and maintains the systems that make Australia’s buildings efficient, safe and comfortable. BSA|CUI is a national provider of strategic advice, design, implementation, operations and maintenance services, specializing in telecommunications networks and technologies. We are a people business and an equal opportunity employer - we support and recognize the importance of a workplace culture that values diversity and inclusion.

**Position overview**
As the Metering Supervisor it will be your responsibility to supervise and manage day to day field service activities of project field personnel to ensure compliance with client’s Service Level Agreement and key performance indicators.
**Two roles are open one in Lidcombe and another one in Grafton (northern NSW).**
You will be required to provide technical guidance and support to field employees and contractors. A part of your role will be to support the Field Supervisor to administer corrective actions to prevent occurrence of work deficiencies and verify company procedures are implemented and recommend improvements. You will bring strong leadership and coaching/mentoring skills and the ability to drive improvement.

**Position responsibilities**
- Oversee daily field operations of field personnel, field employees and contractors in specific region / particular project
- Conduct all quality checks and complete associated documentation checks
- Provide onsite field support to BSA contractors and employees
- Provide daily updates to Operations Manager regarding all facets of operations including contractor and employee absences
- Meet key performance indicators set by client or BSA
- Provide solutions to more complex technical problems and solutions to in day work failed visits.
- Proactive communication including delays during daily works
- Communicate with client on behalf of BSA
- Assist in the onboarding of contractors in project areas.
- Other duties related to field activity both externally and internally including installations and service calls as required.

**Support Field Supervisor to**:

- Initiate or recommend solutions to deficiencies
- Administer corrective actions to prevent occurrence of work deficiencies
- Verify company procedures are implemented and recommend improvements
- Manage workforce availability and capacity
- Stock distributions and sundry material management
- Assist technical training
- Attend to customer complaints and enquiries

**Qualifications/ Experience**
- NSW Electrical Licence with 5+yeats experience.
- ASP level 2 Accredited (Class 2D)
- Team/Contractor management experience.
- Excellent technical ability and Time Management.
- Extensive metering experience.

**Why work with us**:

- A competitive salary package based on skills and experience
- Learning and development opportunities
- Employee Assistance program
- Company Uniform, mobile phone or phone allowance and vehicle or vehicle allowance

Join us and be a part of an enviable, progressive culture with an enjoyable, results-driven work environment.