Care Service Support

3 weeks ago

Mandurah, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
Home Instead are seeking a Care Services Support professional to play a vital role in the daily coordination of client services and external purchases. Operating within our Peel & Southwest region, you will manage a variety of administrative processes, including sourcing suppliers, obtaining quotes, and ordering goods and services.

Your organizational skills and attention to detail will be essential as you assist various areas of the business with administrative and clerical tasks. We emphasize building extraordinary relationships and delivering the highest quality service to our clients. If you're ready to contribute to a supportive team and enhance our customer service experience, we want to hear from you

**Why Join Us?**
- Birthday Day Off
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and values the work you do.

**Key Responsibilities**
- **Promote Home Instead's Values**: Build trust and foster positive relationships with clients and CAREGivers through friendly, professional interactions.
- **Administrative Support**: Assist the Client Care Services team with tasks such as document management, client list maintenance, and preparation of materials for clients and CAREGivers.
- **Customer Service Coordination**: Communicate effectively with clients and CAREGivers, guiding them to the appropriate internal staff and resources.
- **Order Management**: Manage ongoing orders for services and supplies, including obtaining quotes, processing purchase orders, and coordinating with accounts payable.
- **Data Integrity**: Maintain accurate CAREGiver and client information in the Relationship Management System (RMS) to ensure effective matching and support audit tasks as needed.

**Qualifications & experience**
- Knowledge and experience of community-based care and support services
- Great customer service manner
- Strong administration skills in Microsoft Office & Database experience
- Highly efficient and organised with proven time management skills

**Australian work rights**

Applicants must have full working rights in Australia with no restriction

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