Cafe Supervisor

Our vision at Whitelion Youth is for a world where no young person is left behind and where all young people have the right to equitable opportunities to reach their potential. Our staff and volunteers work to support young people at risk to build positive connections and meaningful pathways to work._
- **Mount Druitt location**:

- **Casual hours**

**THE ROLE**

As the Café Supervisor you are responsible for ensuring the successful day to day running of Whitelion’s social enterprise café, If It Wasn’t For This Coffee.

This includes general café management duties as well as managing catering and online coffee orders. The café is key to the successful implementation of Whitelion’s Hospitality Employment Program, and therefore the role also oversees work experience placements for our young people.

You will provide strong leadership, support, motivation and development of all café team members ensuring a positive work environment that encourages ownership and accountability and providing a quality customer experience, exceptional service and excellent food quality.

**ABOUT YOU**

Provide exceptional customer service to the community and café customers.
- Support and train café staff in the provision of services to customers and the operations of the café
- Supervision and leadership of café staff including preparation of rosters and approving timesheets.
- Undertake café budgeting and preparation of all required accounts in collaboration with national accounts

team.
- Coordinate all catering service requirements, ensuring orders are met on time and in budget.
- Provide orientation, on the job training, support and management of young people undertaking work

experience in the café.
- Participate in planned stakeholder engagement and networking activities with local community

organisations and relevant training providers.
- Contribute and develop content for the café social media pages and maintain sites online ensuring they are current.
- Ensure the café cleaning and hygiene processes are undertaken in line with relevant policies, procedures

and industry standards.
- Ensure Food Safety regulations and safe food handling requirements maintained, and all café policies and

procedures are up to date (including relevant staff certificates).
- Adhere to all Whitelion health and safety policies, procedures and training requirements.

**Experience**

Previous experience managing food and beverage staff in a café environment.
- High quality customer service skills with the ability to train and support food and beverage staff.
- Proven ability to coordinate and manage the day to day running of a successful café.
- Good understanding and experience of café financial management processes
- Good social media and communication skills with the ability to write and edit engaging content.

**Qualifications**
- Current Working with Children card and Criminal History Check (willingness to complete a police check, and every 3 years after employment)
- Café management qualifications preferred.
- First Aid Certificate
- Food Safety Supervisor Certificate

**WORKING WITH US**

At Whitelion Youth, you will be part of a supportive team environment driven by our collective purpose and shared values (commitment, collaboration, inclusion & accountability). Our leaders are committed to a culture in which you can thrive, and we want you to always bring your unique creativity to deliver on your role in the best way you know how

**APPLY NOW**

Applications can be addressed to: Milissa Christian - Program Coordinator, Hospitality and Employment

**Whitelion acknowledges the Traditional Owners and Custodians of the land on which it is situated, and we pay respect to their Elders past, present and emerging. We acknowledge and respect the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander Peoples across the nation. Whitelion commenced its Reflect Reconciliation Action Plan in 2020.