Support Analyst

4 weeks ago

Sydney, Australia PlusPeople Full time

Be part of a collegiate, supportive and forward thinking team.
- Web3, security, automation, DevOps, cloud and architecture.
- Inspirational leader who promotes wellbeing, career development & a team culture

When was the last time you were part of a team so well organised, collegiate and effective it was used as a model of excellence across the organisation?

The team excels in knowledge sharing, peer support, buddying and mentoring.

**Start-up mindset, enterprise fin-services funding.**
The unit has a start-up mindset backed by enterprise funding and best-practice engineering. It evolves daily and regularly meets to discuss how they can improve.

**Not an ordinary Support Analyst role**
This role is unlike an ordinary Support Analyst role. You'll be involved in security, pen-testing, DevOps, automation, CI/CD pipelines and even some technical architecture.

With a cloud-first policy at an enterprise level, you will work with emerging Web3 tech, including DLT, blockchain and Smart Contracts, with this stable and forward-thinking financial services organisation.

**Comprehensive induction to embed you into the team properly**
Over a six-week comprehensive induction program, you will work closely with the manager and the other four team members and benefit from knowledge sharing and team bonding. You will learn the 20 induction modules that cover every aspect of the team's function, responsibility, technology, process and documentation.

**Career progression**
Each team member was promoted last year, and multiple career pathways are available.

**An inspirational leader**
The team manager is heavily invested in your development and success. He is recognised as an exceptional leader. He is humble and empathetic, with high standards. He gives you ownership. You'll have space to grow with a structured career development program. He promotes well-being and does what he can to keep the team happy.

**What do you need?**
- 3-5 years experience in an enterprise-class organisation.
- Continuous improvement mindset.
- Strong Linux skills.
- IaaS automation skills, preferably IBM Terraform.
- Cloud experience, preferably AWS, but GCP or Azure are OK.
- Strong background in ITSM, preferably with ServiceNow experience
- Monitoring, logging, health checks

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