Customer Service Officer

2 weeks ago

Southport, Australia BGIS Full time

**The Role**

Using a flexible and adaptable approach, the responsibilities of the **Customer Service Officer **include the following:
**Responsibilities**:

- Answer incoming calls from clients.
- Answer inquiries.
- Lodging work requests using the nominated CMMS.
- Handle complaints.
- Ensure that work costs are completed within the approved cost limits.
- Answer client calls within 10 seconds.
- Interpret and action the request within 3 minutes.
- Action and manage client requests for the resolution of property concerns, the rectification of building faults and assisting with inquiries.
- Develop an awareness and understanding of contract requirements, locations, specific information and be up-to-date on any changes.
- Ensure the accurate update of a log of issues, solutions and customer information.
- Provide prompt, accurate and timely customer reporting on service levels, KPI’s, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues about the diagnosis of faults and the responsibility for their rectification. Data entry and maintenance of customer/potential customer databases.

**Skills/Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.
- Certificate IV in Customer Service.
- Proven experience in despatching work in Facility Management or Trade.

**Why Join Us / Benefits**:

- Opportunity to work in a dynamic and supportive team environment.
- Competitive salary and comprehensive benefits package.
- Professional development and growth opportunities.
- Work-life balance with flexible working hours.
- Employee Recognition Program
- Excellent Company Benefits
- Paid Parental and Volunteer Leave
- Donation Matching and much more
- Collaborative work environment: Join a supportive team that values innovation, collaboration, and continuous improvement.

**BGIS **has over 8500+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have passion for sustainability and drive for innovation.

  • Customer Service Officer

    1 month ago

    Southport, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...

  • Customer Service Officer

    3 weeks ago

    Southport, Australia The Busy Group Full time

    About the role… The primary purpose of the Customer Experience Advisor is to establish and maintain professional working relationships with a range of different people to align them with employment, apprenticeships and training opportunities. Customer Experience Advisors need to be knowledgeable about all BUSY services and how they meet customer needs....

  • Customer Service Officer

    4 weeks ago

    Southport, Australia BOQ Full time

    About the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team?At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Southport team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...

  • Customer Service Supervisor

    4 weeks ago

    Southport, Australia BGIS Full time

    We are seeking an experienced and motivated Customer Service Supervisor to join our dynamic call centre team. As a Customer Service Supervisor, you will play a crucial role in managing and leading a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. This role is based at the **Gold Coast,...

  • Casual Customer Service

    1 month ago

    Southport, Australia Telstra Full time

    Employment TypeCasualClosing Date10 Oct 2023 11:59pmJob TitleCasual Customer Service & Sales Consultant MT GAMBIERJob SummaryDeliver great customer service in our retail stores. Assist customers with product and pricing information. Casual Position AvailableJob DescriptionSome of the specificsTelstra Store Mt Gambier - Shop 2, Post Office Complex, 33 James...

  • Client Liaison Officer

    4 weeks ago

    Southport, Australia Davidson Group Services Full time

    **AO3 Client Liaison Officer** **About the Role**: Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based in the heart of the Gold Coast. If you are a vibrant, enthusiastic call centre professional we would love to hear...

  • Service Technican

    4 weeks ago

    Southport, Australia Tesla Full time

    What to Expect As a Tesla Vehicle Technician you'll be responsible for upholding Tesla's exceptional Service standards. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing to meet the needs of our Model S, Model X, Model 3 customers and beyond. This role will be a hands on...

  • Rostering Officer

    4 weeks ago

    Southport, Australia Direct Care Australia Full time

    **About Us** Direct Care Australia (DCA) provides support to people who are living with a disability or with age-related conditions to live independently in their own home and to be active members of their chosen community. We provide a range of Disability and Aged Care support services that include in-home, community and accommodation support services...

  • Consultant, Disability Services

    4 weeks ago

    Southport, Australia BUSY Ability Full time

    Posted: 17/02/2023 Closing Date: 17/03/2023 Job Type: Permanent - Full Time Location: Southport Job Category: Employment Services **Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.** **About The BUSY Group** The BUSY Group is a...

  • Food Services Assistant

    2 weeks ago

    Southport, Australia Healthscope Full time

    ·       Do you love hospitality but tired of split shifts and inflexible rosters?·       Want to work where management value work life balance?·       AM and PM shift availability requiredDo you have experience in food services within a healthcare environment or hospitality and enjoy providing exceptional customer service?  We currently...

  • Appointment Setter Office Based, Mon to Fri Part

    4 weeks ago

    Southport, Australia Guest Services Worldwide Pty Full time

    _**Appointment Setter**_ GuestServices Worldwide have Digital products and new print products, we are looking for motivated enthusiastic individuals to. Join our office based team in Southport We are looking for a driven and ambitious **Appointment Setter** to join our telesales team, _**Self motivated individuals who want to join a great...

  • Australia Fair Security Officer Full-time

    4 weeks ago

    Southport, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Security Officer** Trident Services Security Pty Ltd is an industry leader in the provision of integrated services, including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of highly proactive and well managed services to our Clients. **Your duties and area of responsibility will...

  • Appointment Setter Office Based, Mon to Fri Part

    4 weeks ago

    Southport, Australia Guest Services Worldwide Pty Full time

    _**Appointment Setter**_ GuestServices Worldwide have Digital products and new print products, we are looking for motivated enthusiastic individuals to. Join our office based team in Southport We are looking for a driven and ambitious **Appointment Setter** to join our telesales team, _**Self motivated individuals who want to join a great...

  • Legal Practitioner

    4 weeks ago

    Southport, Australia Aboriginal and Torres Strait Islander Legal Service Full time

    ATSILS is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland. We are 50 years old, and have 250 staff including a specialist Through Care service to complement our legal services. We are fully government funded,...

  • Administrative Officer

    4 weeks ago

    Southport, Australia Healthscope Full time

    Join Australia’s only national private hospital operator in this casual role        Utilise your medical reception/administration experience to ensure the success of our daily operations Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? About the...

  • Maintenance Officer

    4 weeks ago

    Southport, Australia Churches of Christ Full time

    **Churches of Christ, Golden Age Aged Care Service, Southport** **Permanent Part Time, Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - All tools and equipment provided; - Grants (for...

  • Gold Coast Sports Precinct Lifeguard

    4 weeks ago

    Southport, Australia Griffith University Full time

    **Company Description** Creating a brighter future for all** Griffith University is a progressive, values-led university dedicated to learning, leadership, and innovation. This is your chance to help us achieve our vision to transform lives and add to human knowledge and understanding in a way that creates a future that benefits all. Since opening in 1975,...

  • Automotive Service Advisor

    4 weeks ago

    Southport, Australia Automotive Talent Full time

    Top Tier remuneration structure - Monday to Friday only - Premium/Luxury Dealership **Position: Service Advisor** **Location: Gold Coast, Queensland** **Employment Type: Full-time** **Remuneration: $75,000 base + Incentives (top performing advisors earning > $120,000 + Super** **Client Overview**: Our client is a leading luxury car dealership known for its...

  • Patient Services Attendant

    1 month ago

    Southport, Australia Ramsay Health Care Full time

    **Patient Services Assistant** **_Casual_**_ opportunity_ **About the Role** Southport Private Hospital provides a 42-bed rehabilitation unit, offering inpatient and day programs for orthopaedic, neurological, amputee, musculoskeletal, pain management, arthritis and pulmonary rehabilitation. In this role, you will provide supportive care to patients and...

  • Registrar (Student Services Manager)

    1 month ago

    Southport, Australia New York Film Academy Australia Pty Ltd Full time

    New York Film Academy Australia (“NYFA Australia”) is seeking to appoint an experienced **Registrar** to manage the Student Services Department of its Visual & Performing Arts College. This important management role is responsible for registering and enrolling students, planning for and supervising all registration for classes and class schedules, as...