Sales Call Representative

Base Salary + Comms
- Uplifting Work Environment
- Flexible Work/Life Balance

City Cave is seeking a highly motivated and results-driven Inbound/Outbound Sales Call Representative. In this role, you will be responsible for contacting existing City Cave clients who have upcoming appointments, and effectively upsell them into higher-tier products to enhance their overall experience, while maximizing revenue.

**Responsibilities**:

- Conduct proactive outbound sales calls to engage clients who have booked appointments at City Cave centres.
- Utilize persuasive sales techniques to articulate the value proposition of upgrading to higher-tier products that align with clients' unique needs and preferences.
- Educate clients on the extensive benefits associated with upgrading their current appointments, ensuring they fully understand the extra value they will receive.
- Receive inbound sales calls
- Deliver exceptional customer service by attentively addressing client inquiries, concerns, and objections in a professional and empathetic manner.
- Maintain accurate records of client interactions, sales activities, and personalized product recommendations within the CRM system.
- Collaborate with the City Cave teams at each centre to ensure effective communication and service delivery.
- Meet and exceed individual, and team sales targets, contributing to the overall growth and success of City Cave.

**Requirements**:

- Previous experience in outbound sales, ideally within a high-performing call centre, or tele-sales environment.
- Excellent communication and interpersonal skills, enabling you to skilfully engage and persuade clients, leaving a lasting positive impression.
- Strong customer service orientation, with the ability to actively listen, understand client needs, and provide appropriate solutions.
- Self-motivated, target-driven, and adept at working independently with mínimal supervision, consistently delivering outstanding results.
- Familiarity with CRM software and proficiency in using technology for sales-related activities.
- Ability to service and cater to clients across 10 City Cave centres, ensuring consistent excellence in customer engagement.

**Compensation and Benefits**:

- Competitive hourly rate based on experience.
- Commission structure designed to reward outstanding upselling achievements, providing ample opportunities for lucrative incentives.
- Clear pathways for career growth and development within City Cave, fostering your professional advancement.
- Flexible working hours that can accommodate diverse schedules, striking a healthy work-life balance.

To be considered, please submit your updated resume and a cover letter detailing your relevant experience and illustrating how you would bring value to our esteemed team.