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Client Care Officer

3 months ago

Melton, Australia Melton Physiotherapy and Sports Medicine Clinic Full time

**Join Our Team at Melton Physiotherapy & Sports Medicine Clinic**

Are you a friendly and organized individual with a passion for exceptional patient care? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to be a welcoming face at our clinic

**About Us**: At Melton Physiotherapy & Sports Medicine Clinic, we're dedicated to helping people move well, feel well, and live well. We’re experts in treating pain, injuries, and surgeries with hands on techniques, exercise-based medicine, and a coordinated approach between our practitioners.

**Position: Client Care Officer**

You'll be at the heart of our clinic's operations, creating the first and lasting impression for our patients. Your warmth, efficiency, and attention to detail will ensure a seamless experience for everyone who walks through our doors.

**Key Responsibilities**:

- Greet patients with a smile and provide them with a warm welcome.
- Schedule appointments and manage the clinic's calendar effectively.
- Handle phone calls and inquiries with professionalism and empathy.
- Coordinate patient intake forms and ensure accurate documentation.
- Assist in maintaining a tidy and organized reception area.
- Collaborate with the clinical team to ensure efficient patient flow.

**Qualifications**:

- Excellent communication skills and a friendly demeanor.
- Strong organizational abilities to manage appointments and paperwork.
- Tech-savvy and comfortable using appointment scheduling software.
- Empathetic and patient-centered approach to customer service.
- Previous experience in a healthcare setting or customer service role is a plus.

**Why Work With Us**:

- Be part of a supportive and collaborative team environment.
- Make a meaningful impact on patients' lives by contributing to their healing journey.
- Opportunity for growth and development within the clinic.
- Great remuneration.
- Access to discounts
- Professional development resources.

Make a difference with your welcoming presence. Join Melton Physiotherapy & Sports Medicine Clinic today

**Job Type**: Part-time

Pay: From $26.85 per hour

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- MELTON, VIC 3337: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service/administration: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person