Customer Service Manager

5 months ago


Westfield Southland, Australia Myer Full time

**Job no**: 942309
**Work type**: Permanent / Full time
**Location**: Southland

**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**.

**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**

Be part of the Myer Southland leadership team as the Customer Service Manager, lead Service & Selling teams to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments.
- **Join the leadership team at Myer Southland**:

- **Drive sales and lead team performance**:

- **Opportunities for succession planning and further development**

**About The Role**:

- Manage the daily activities of your team and business to drive financial performance
- Optimise the productivity of the team by leveraging workforce management
- Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
- Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

**About You**:

- Previous experience as a retail manager, area manager or similar
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead a team to achieve sales and meet KPI's
- Experience in performance management will be highly regarded
- Superior customer service and selling skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

**Benefits to you**:

- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities
- A great range of discounts and Myer Team Member exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 10 Sep 2024 AUS Eastern Standard Time



  • Westfield Southland, Australia Amplifon Full time

    Join Bay Audio as a Store Manager and Lead the Charge in Changing Lives! Are you ready to take the helm and steer a team towards success? At Bay Audio, we're not just about retail hearing health - we're about making a real impact in the lives of our customers. As Australia's leading provider, we're seeking a passionate and driven Store Manager to lead our...

  • Store Manager

    7 months ago


    Westfield Southland, Australia Amplifon Full time

    Join Bay Audio as a Store Manager and Lead the Charge in Changing Lives! Are you ready to take the helm and steer a team towards success? At Bay Audio, we're not just about retail hearing health - we're about making a real impact in the lives of our customers. As Australia's leading provider, we're seeking a passionate and driven Store Manager to lead our...

  • Store Manager

    3 days ago


    Westfield Southland, Australia Gorman Online Full time

    Work Type Full Time Location Southland *NEW STORE OPENING SOON* Specific Requirements **WORK WITH US.**: gorman is a lifestyle. We are about leading a bold and unique life, whilst embracing creativity and expressing individuality. gorman focuses on delivering the extraordinary through its colourful têxtile based collections, limited edition artist...


  • Westfield Southland, Australia The Reject Shop Full time

    **Job no**: 499266 **Work type**: Full time **Location**: Victoria **Categories**: Store Management At The Reject Shop (TRS), we're not your average retail store, and we're definitely not looking for an average Assistant Store Manager. We're on a mission to make shopping a fun and exciting experience, and we're looking for a retail superstar to join our...


  • Westfield Southland, Australia Forever New - Women's Apparel Full time

    **MAKE IT YOUR MOMENT** **Calling fashion focused Leaders!** We are excited to welcome a Part time Assistant Store Manager to our global fashion family! Joining Australia's fastest growing fashion clothing and accessories brand, you will be an experienced, inspirational leader who is motivated by driving your team and sales. What will excite you: -...

  • Clinic Manager

    7 months ago


    Westfield Southland, Australia LCA SOUTHLAND Full time

    Are you a dynamic and self-driven leader looking for an exciting opportunity to make a significant impact in the beauty industry? Look no further! We are seeking a visionary Clinic Manager to lead and grow our exceptional **Southland** team. As the Clinic Manager, you will play a pivotal role in driving our clinics' growth and success. You'll have the...


  • Westfield Southland, Australia Harris Scarfe Full time

    **Job no**: 511472 **Work type**: Full time **Location**: VIC - Metro **Categories**: Dept Manager / Team Leader / Assistant Store Mgr Harris Scarfe is one of Australia’s longest trading retailers with over 170 years of experience. We currently operate over 50 stores across South Australia, Victoria, New South Wales, Queensland and Tasmania with a growing...


  • Westfield Southland, Australia The Reject Shop Full time

    **Job no**: 499445 **Work type**: Full time **Location**: Victoria **Categories**: Store Management At The Reject Shop, we're not just in the business of selling products; we're in the business of creating memorable shopping experiences. We're a team of retail enthusiasts, and we're on a mission to make every visit to our store an adventure. Join us in...


  • Westfield Southland, Australia Gorman Online Full time

    Work Type Full Time Location Southland *NEW STORE OPENING SOON* Specific Requirements **WORK WITH US.**: gorman is a lifestyle. We are about leading a bold and unique life, whilst embracing creativity and expressing individuality. gorman focuses on delivering the extraordinary through its colourful têxtile based collections, limited edition artist...


  • Westfield Southland, Australia Myer Full time

    **Job no**: 942303 **Work type**: Permanent / Full time **Location**: Southland **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Store Manager

    9 months ago


    Westfield Southland, Australia colette by colette hayman Full time

    **About Us** Colette by colette hayman is one of Australia's most loved fashion accessories brands, dominating the market in all aspects! Influenced by international catwalk trends, the brand epitomises fast fashion, offering the hottest range of fun, stylish and deliciously affordable accessories, handbags and jewellery for the fashion conscious style...

  • Team Member

    5 months ago


    Westfield Southland, Australia Harris Scarfe Full time

    **Job no**: 510806 **Work type**: Casual **Location**: VIC - Metro **Categories**: Team Member Harris Scarfe is one of Australia’s longest trading retailers with over 170 years of experience. We currently operate over 54 stores across South Australia, Victoria, New South Wales, Queensland and Tasmania with a growing online presence. Our stores appeal to a...

  • Sales Assistant

    5 months ago


    Westfield Southland, Australia The Just Group Full time

    **Job no**: 788324 **Work type**: Part time **Location**: Melbourne - South **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our **Southland** store for a passionate **Part Time** Sales Assistant that just loves the kaleidoscope of denim. In this role, you’ll understand shapes and fit to build a connection with our...

  • Sales Assistant

    3 weeks ago


    Westfield Southland, Australia The Just Group Full time

    **Job no**: 793389 **Work type**: Casual **Location**: Melbourne - South **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our **Southland** store for a passionate casual Sales Assistant that just loves the kaleidoscope of denim. In this role, you’ll understand shapes and fit to build a connection with our customers...

  • Sales Assistant

    5 months ago


    Westfield Southland, Australia The Just Group Full time

    **Job no**: 788323 **Work type**: Casual **Location**: Melbourne - South **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our **Southland **store for a passionate casual Sales Assistant that just loves the kaleidoscope of denim. In this role, you’ll understand shapes and fit to build a connection with our customers...

  • Sales Assistant

    4 months ago


    Westfield Southland, Australia The Just Group Full time

    **Job no**: 788636 **Work type**: Casual **Location**: Melbourne - South **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our **Southland** store our next fashionista, AKA Sales Assistant that is focused on winning the first impression. This Casual role is perfect for someone who has an interest for seasonal fashion...


  • Westfield Southland, Australia Gorman Online Full time

    Work Type Casual Location Southland *NEW STORE OPENING SOON* Specific Requirements **WORK WITH US.**: gorman is a lifestyle. We are about leading a bold and unique life, whilst embracing creativity and expressing individuality. gorman focuses on delivering the extraordinary through its colourful têxtile based collections, limited edition artist...


  • Westfield Southland, Australia ANZ Banking Group Full time

    **Req ID**: 80024 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Southland About Us Build a rewarding career in an innovative, fast paced and collaborative environment Be part of a team vital to transforming ANZ for the future Use your passion and curiosity for people, and put them at the centre of everything you do At ANZ,...


  • Westfield Southland, Australia Bed Bath N' Table Full time

    **Job no**: 499654 **Work type**: Christmas Casual **Store/Office**: VIC Southland **Categories**: Retail Team Members **WHO WE ARE**: At Bed Bath N’ Table we are in the business of helping our customers to turn their houses into homes where they can create wonderful and lasting memories with family and friends. We are looking for cheerful Christmas...


  • Westfield Southland, Australia AESOP Corporate Full time

    Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Our organisational culture is...