Ahh Service Coordinator

**About Us**:
As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners, and communities.

Our Aboriginal Home Care service program delivers culturally appropriate in-home support services to our Aboriginal and Torres Strait Islander clients to help them live independently, supported and empowered, within their own homes and communities.

**About Your New Role**

As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers located at **Upper Central Coast/Hunter NSW**.

Your key objective will be to manage a portfolio of customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will lead and manage the following**:

- Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Successfully converting new client leads into active customers
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**:
Does this sound like you?
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Proven experience in coaching and developing individual and team performance
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
- Some knowledge of Home Care Packages would be highly beneficial.

**Why Join Us**:

- Yearly Paid Community and Wellbeing days
- Competitive Remuneration
- Use of shared branch vehicle for client visits and business
- Flexible Work Options - We believe in a work life balance and flexibility that allows people to thrive at work PLUS great work from home options
- Supported learning and development program to assist your career pathway towards Senior Care Coordinator and future leadership opportunities
- Access to a range of great staff discounts on Australian Unity Financial Services products, including great discounts on Health Insurance

**What Makes Us, Us?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers

We’re all about making a bigger difference together

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.