Clinical Quality Manager

2 weeks ago

Melbourne, Australia Bupa Full time

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. We’re a global people business that has been caring about health and happiness since 1947. Together, we’re building our future on our shared values of being brave, caring, and responsible - our employee health and wellbeing program really is our purpose in action

**The Opportunity**

Our Health Insurance Clinical Governance team are seeking a diligent
**Clinical Quality Manager** to provide specialised advice and leadership to deliver optimal clinical outcomes for customers. You’ll partner with our Customer Health and Care (CHC) team to design, implement, and strengthen clinical governance structures and systems.

As Clinical Quality Manager, you’ll embed a culture of clinical safety, learning and continuous improvement by supporting CHC services to embed the requirements of Bupa’ APAC’s Clinical Governance Framework.
- This is a permanent full-time position based in our Melbourne or Sydney offices. (Bupa offers hybrid working and you can work from the office or at home)_

**Key responsibilities include**
- Lead clinical quality improvement activities and initiatives to optimise clinical care and associated outcomes for Bupa customers
- Lead and undertake clinical audits, reviews, and investigations across CHC division to support clinical safety and quality improvement
- Support the development, maintenance, and active use of CHC clinical risk profiles/registers through identification of existing systems and processes that mitigate risk, and planning improvement strategies to further mitigate risks
- Develop meaningful clinical indicators and clinical data visualisation methods across CHC analysing and interpreting data and trends to improve clinical safety and monitor the appropriateness and effectiveness of services provided
- Contribute to the identification of clinical governance learning and development needs, and leading educational activities to strengthen organisational capacity and capability.

**Benefits**

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**As Clinical Quality Manager, you’ll require -**
- Bachelor’s degree in Nursing or equivalent health professional qualification with a current professional AHPRA registration
- A qualification in clinical governance, quality improvement, clinical audit or healthcare risk management would be advantageous
- Advanced professional expertise in the field of clinical governance, quality or risk held within a healthcare setting

**You’ll also be -**
- Proficient in analysing and critiquing clinical and operational data and information sources to develop insights to identify and monitor clinical performance improvement initiatives
- A relationship builder, with clear communication skills to effectively partner with senior management and clinicians to positively influence change
- Consistent, in delivering and developing engaging presentations with excellent organisation and project management skills to ensure delivery to specified timelines

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