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Field Service Specialist

4 months ago

Kewdale, Australia AGCO Full time

**Field Service Specialist**

**Who We Are Looking For**:
An Aftersales Field Service specialised who will support the AGCO Dealer network, by being a field based contact point for technical support, and provide support to the dealer including, but not limited to
- Operational / departmental support; workshop operation, special tooling, customer queries, product campaigns and training requirements.
- Technical support, providing a first point of contact to assist with technical issues within the dealership, and provide timely solutions to ensure consistent uptime of AGCO products.

**What You Will Do**:

- Work alongside our dealer partners to resolve field service issues.
- Attend, ’Train the Trainer’ courses on all AGCO products
- Organise & conduct/assist dealer training - product, technical, installations, & AGCO systems
- Perform technical visits to support timely resolutions to product issues.
- Communicate with dealers directly and via Tech Connect support portal.

**What You Will Bring**:

- Demonstrated knowledge of product and technical understanding of modern agricultural equipment.
- Strong analytical skills and evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations
- Understanding and awareness of the Australian agricultural industry.
- Awareness of Occupational, Health & Safety requirements.
- Agricultural self-propelled sprayer experience.

**Who You Are**:

- Aligning Performance for Success
- Building Customer Relationships
- Building Partnerships
- Continuous Improvement
- Customer Focus
- Driving for Results
- Influencing
- Monitoring Information

**What We Offer You**:
The opportunity to join a true global company

AGCO employees work flexibly from the office, home, or a hybrid of both

Work with a market leading product range

Solid professional development opportunities through AGCO University

**AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.**

**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.