Client Support Officer, Orange Door

1 week ago

Melbourne, Australia Family Safety Victoria Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Family Safety Victoria

**Salary**: $74,580 - $90,558

Occupation: Community Services

Reference: VG/DFFH/FSV/612650R

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

**Client Support Officer**

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

**Are you**
- Committed to providing high quality service delivery to clients?
- Able to communicate sensitively and effectively in complex and challenging situations?
- A high performing team player with a collaborative approach?

**ACCOUNTABILITIES INCLUDE**
- Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

**Please open the position description to read more.**

**COVID-19 VACCINATION**

The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current **ATAGI (Australian Technical Advisory Group on Immunisation) advice**, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

  • Orange Door Practitioner

    2 weeks ago

    South Melbourne, Victoria, Australia Uniting Victoria & Tasmania Full time

    Job no: 507762Work type: Permanent Part TimeLocation: Melbourne SouthCategories: Child, Youth and Families- Leading Community Services Organisation:- Salary packaging, and competitive sector remuneration:Part Time 4 days per week | Ongoing:- Based in FrankstonAbout the opportunity:We have an exciting opportunity for a Practitioner to join our...

  • Orange Door Practitioner

    2 weeks ago

    South Melbourne, Victoria, Australia Uniting Vic Full time

    Job no: 511301Work type: Permanent Part TimeLocation: Melbourne SouthCategories: Child, Youth and Families- Leading community services organisation:- Salary packaging and competitive sector remuneration:1 x Part time (60.8 hours per fortnight) | Ongoing:- 1 x Full time | Maximum term contract until December 2023:Based at DandenongAbout the program:We have...

  • Specialist Family Violence Practitioner

    2 weeks ago

    Melbourne, Australia The Orange Door Full time

    About the role As a Specialist Family Violence Practitioner, you will work within the multi-disciplinary Orange Door team and deliver high quality, safe and effective service responses to Victorians seeking support and services through The Orange Door. You will receive and manage all family violence referrals for women and children to The Orange Door...

  • Team Leader @ The Orange Door

    3 weeks ago

    Melbourne Western Suburbs, Australia Anglicare Victoria Full time

    Leading an integrated team of family violence and family services practitioners - A permanent role|full time|leading provider|influence change **About the Orange Door**: A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs (‘Hubs’) across Victoria to provide a new way for women,...

  • Team Leader @ The Orange Door

    3 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Leading an integrated team of family violence and family services practitioners - A permanent role|full time|FREE parking|access to a range of benefits **About the Orange Door**: A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs (‘Hubs’) across Victoria to provide a new way for...

  • Team Leader @ The Orange Door

    2 weeks ago

    Melbourne, Victoria, Australia Anglicare Victoria Full time

    Join The Orange Door @ Werribee as part of an established teamLeading an integrated team of family violence and family services practitionersA permanent role|full time|leading provider|influence changeAbout the Orange Door:A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs ('Hubs')...

  • Practitioner @ The Orange Door

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Work at the Orange Door, Croydon - Permanent|full time|part time hours considered - Benefit from structured support, training, development and career stability **Your role.** Child wellbeing role focusing on the safety of children and young people impacted by family violence. You will join the team at The Orange Door Croydon. This role will work as part...

  • Practitioner @ The Orange Door

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Work at the Orange Door, Croydon|FREE parking! - Fixed term to July 2025|full time|part time hours considered - Benefit from structured support, training, development and career stability **Your role.** Child wellbeing role focusing on the safety of children and young people impacted by family violence. You will join the team at The Orange Door Croydon....

  • Practitioner @ The Orange Door

    1 month ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Work at the Orange Door, Croydon - 2 x Permanent|full time|part time hours considered - Benefit from structured support, training, development and career stability **Your role.** Child wellbeing role focusing on the safety of children and young people impacted by family violence. You will join the team at The Orange Door Croydon. This role will work as...

  • Orange Door Practitioner

    4 weeks ago

    East Melbourne, Australia KLC Recruitment Full time

    **Box Hill, Dandenong, Frankston and Pakenham Locations**: - **Variety of Contracts Available (FT and PT)**: - **SCHADS Level 5 & 6** **The Role**: The Orange Door Practitioner will work as part of a multidisciplinary team of practitioners to deliver high quality, safe and effective responses to children, young people and families experiencing family...

  • Team Leader @ The Orange Door

    2 weeks ago

    Melbourne Western Suburbs, Australia Anglicare Victoria Full time

    Leading an integrated team of family violence and family services practitioners A permanent role|full time|leading provider|influence changeAbout the Orange Door:A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs ('Hubs') across Victoria to provide a new way for women, children and...

  • Practitioner @ The Orange Door

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Work at the Orange Door, Croydon|FREE parking Fixed term to July 2025|full time|part time hours considered Benefit from structured support, training, development and career stabilityYour role.Child wellbeing role focusing on the safety of children and young people impacted by family violence.You will join the team at The Orange Door Croydon. This role will...

  • Practitioner @ The Orange Door

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    Work at the Orange Door, Croydon Permanent|full time|part time hours considered Benefit from structured support, training, development and career stabilityYour role.Child wellbeing role focusing on the safety of children and young people impacted by family violence.You will join the team at The Orange Door Croydon. This role will work as part of an...

  • Orange Door Hub Practitioners

    3 weeks ago

    Melbourne, Australia Tradewind Australia Full time

    Contract Type: - Contract- Location: - Melbourne, Victoria, Australia- Industry: - Social Work- Salary: - AU$59 - AU$64 per hour + Super- Start Date: - ASAP- Reference: - BBBH323412_1713335770- Contact Name: - Family Services- Job Published: - Apr 17, 2024**Now Hiring: Orange Door Hub Practitioners** We, at Tradewind, a leading recruitment agency, are...

  • Orange Door Hub Practitioners

    4 weeks ago

    Melbourne, Australia Tradewind Australia Full time

    Contract Type: - Contract- Location: - Melbourne, Victoria, Australia- Industry: - Social Work- Salary: - AU$59 - AU$64 per hour + Super- Start Date: - ASAP- Reference: - BBBH323412_1707975314- Contact Name: - Family Services- Job Published: - Feb 15, 2024**Now Hiring: Orange Door Hub Practitioners** We, at Tradewind, a leading recruitment agency, are...

  • Orange Door Practitioner

    4 weeks ago

    Melbourne South Eastern Suburbs, Australia KLC Recruitment Full time

    **FT - multiple opportunities**: - **SCHADS 5 to 6**: - **Melbourne Southeast** As the Orange Door Practitioner, you will be undertaking therapeutic casework, supporting clients and their families. If you are looking for a challenge to commence your career in a friendly, supportive environment then this opportunity is for you! **Skills and...

  • Orange Door Practitioners

    2 weeks ago

    Melbourne, Victoria, Australia Tradewind Australia Full time

    Contract Type: Temporary Location: Melbourne, Victoria, Australia Industry: Social Work Salary:AU$ AU$64.00 per hour + super- Start Date: 28th August Reference: BBBH321018_ Contact Name: Family Services Job Published:Aug 01, 2023We are currently recruiting Orange Door Hub Practioners to work on a temprary assignment, providing support to men, women and...

  • Orange Door Team Leader

    2 weeks ago

    South Melbourne, Victoria, Australia Uniting Vic Full time

    Job no: 511695Work type: Permanent Full TimeLocation: Melbourne SouthCategories: Child, Youth and Families- Leading community services organisation:- Salary packaging and competitive sector remuneration:- Permanent full time position:- Based at Dandenong, and other access points within the Southern Melbourne Area**About the program:We have an exciting...

  • Practitioner @ The Orange Door- Perpetrators

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    **Your role.** You will join the team at The Orange Door Inner East. This role will work as part of an integrated team to provide specialist services to Men/Perpetrators entering The Orange Door. As a Practitioner you will support people with advice with a focus on risk assessment, engagement, and provision of an initial response and as a source of...

  • Practitioner @ The Orange Door- Perpetrators

    1 week ago

    Melbourne Eastern Suburbs, Australia Anglicare Victoria Full time

    **Your role.** You will join the team at The Orange Door Croydon. This role will work as part of an integrated team to provide specialist services to Men/Perpetrators entering The Orange Door. As a Practitioner you will support people with advice with a focus on risk assessment, engagement, and provision of an initial response and as a source of...