Memorial Consultant

3 months ago

North Ryde, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About you**:
With previous experience managing sales revenue and quota targets you will also have;
- Strong marketing and networking ability
- Excellent written and oral communication skills and ability to display compassion and empathy
- **Fluency in English and Mandarin**:

- An ability to conduct training sessions for small groups
- Good computer literacy skills
- An appreciation of the sensitive nature of a sales program in the cemetery/crematoria industry
- Ability to remain confidential and discrete
- A smart and commercial approach

**About the role**:
InvoCare is seeking a Memorial Consultant with a strong community profile and network in the community to provide service to families in anticipation or at the time of need for memorialization of their loved ones. This role is located at Northern Suburbs Memorial Gardens and Crematorium.

Being the first point of contact for families and the community, you will be responsible for delivering exceptional customer service and sales by being the expert on our sites, products and services.

The role will require you to work with families in organising cremation and memorialisation for their loved one. As such, it is ESSENTIAL that you are comfortable with discussing products and services to this end.

**You will be responsible for**:

- Sales of cremation and burial sites, products and services whilst respecting individual family's needs and wishes
- Presenting product and service options to clients with sensitivity and to achieve sales targets and expectations
- Providing exceptional customer service by responding to general enquiries in the park such as memorial lookups, raising work orders for maintenance of sites and at all levels of contact with external and internal customers, by telephone and face-to-face
- **Effective communicator with competency in spoken and written English and Mandarin.**

Your continued success will be achieved through extensive networking within the **Chinese community **and by making direct contact and reaching out to potential clients.

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant ProgramWe are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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