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Regulatory Compliance Support Officer

4 months ago

Canberra, Australia NDIS Quality and Safeguards Commission Full time

NDIS Quality and Safeguards Commission 1

**Regulatory Compliance Support Officer, Operational**

**Assessment**

**About the NDIS Quality and Safeguards Commission**
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The Commission is the dedicated national regulator of NDIS service providers in

Australia and a non-corporate entity under the _Public Governance, Performance and _
- Accountability Act 2013. _

**Job Reference**

**Number**:

- 233_11/23 _

**Number of**

**vacancies**
1

**Position Title**

Regulatory

Compliance Support

Officer - Operational

Assessment

**Division** Regulatory Operations

**Classification **APS4 **Branch**
Office of the Deputy Commissioner
- Regulatory Operations

**Status **Full time Ongoing **Section** Operational Assessment

**Salary range **_$74,357 - $79,924 _**Location**

Parramatta or Penrith NSW,

Melbourne, Adelaide, Hobart,

Brisbane, Canberra

**Contact person **Steven Karras

**Job title of**

**contact**

**person**

Executive Director - Operational

Assessment

**Contact person**

**phone number
**Contact**

**Date**

**open**

24/11/2023

**Date**

**close**

07/12/2023

NDIS Quality and Safeguards Commission 2

**The NDIS Commission’s core legislative functions are to**:
uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the National

Disability Insurance Scheme

develop a nationally consistent approach to managing quality and safeguards for people

with disability receiving supports or services, including those received under the National

Disability Insurance Scheme

promote the provision of advice, information, education and training to NDIS providers

and people with disability

secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation functions

conferred on the Commissioner by legislation

promote continuous improvement amongst NDIS providers and the delivery of

progressively higher standards of supports and services to people with disability

develop and oversee the broad policy design for a nationally consistent framework

relating to the screening of workers involved in the provision of supports and services to

people with disability

provide advice or recommendations to the National Disability Insurance Agency (NDIA)

and its Board in relation to the performance of the Agency’s functions

engage in, promote and coordinate the sharing of information to achieve the objects of

the relevant legislation, and

provide NDIS market oversight, including:
i. by monitoring changes in the NDIS market which may indicate emerging risk; and

ii. by monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

**Regulatory Operations Division**
The Regulatory Operations Division oversees regulatory and compliance operations,

including incident response, compliance monitoring and investigations. It is responsible for

the approval of providers, suitability assessments and manages the national Worker

Screening database. It uses a range of compliance and enforcement tools to support quality

services and safeguarding of participants. It manages key stakeholder interactions with other

regulators, enforcement and government agencies. It contributes to the development of

regulatory practice and policy, strategic initiatives, and regulatory campaigns. The Division

has three key branches and a small office supporting the Deputy Commissioner:
Market Operations,

Regulatory Campaigns and Projects,

Compliance and Enforcement, and

Office of the Deputy Commissioner.

NDIS Quality and Safeguards Commission 3

**Operational Assessment**
Operational Assessment supports the Commission’s Regulatory Approach by undertaking

reviews of identified matters across all of its operational areas. The team makes

recommendations at the individual case and enterprise-wide level to achieve the

Commission’s objectives and includes:
A risk-based approach to review serious matters across reportable incidents,

compliance, investigations and complaints,

Identifying matters through systems and data interrogation for sample testing across

incident types, regulatory functions, jurisdictions and dates,

Making recommendations on whether or not actions were appropriate and

proportionate, the reasonableness of communication activity with participants and

other stakeholders,

Managing referrals from participants, family and/or support members or workers

relating to historic matters.

Drawing on insights, identifying thematic issues and patterns that create opportunities

to improve regulatory operations and inform future regulatory activity across the