Customer Service Coordinator

3 weeks ago


Macquarie Park, Australia ZEISS Group Full time

_Join a world-leading medical technology company_
- _ Be part of a team that offers great training and supportive work environment._
- _ Full-time permanent role with hybrid working opportunities_

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 176 years of technical innovation and annual R&D investments exceeding 10% of revenue, we are one of the world’s leading suppliers of medical devices in the fields of Ophthalmology, Optometry and Microsurgery.

Currently, we have a great opportunity in our customer service team for a Customer Service Coordinator, located either in Macquarie Park, NSW or Tonsley, SA. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader in Medical Technology, then this might be the role for you

Key responsibilities
- Allocate, schedule, and manage all service tickets
- Quote and seek approval for billable service work
- Manage the Zeiss customer and equipment database in the CRM
- Close collaboration with the Field Service Engineers to schedule, manage and close service tickets

Skills and Experience
- Previous experience in a customer service or office administration support role
- Exceptional customer service skills, including professional telephone manner, attentiveness, and patience
- Previous SAP Experience is advantageous
- Ability to manage multiple tasks and prioritize
- Self-managed individual able to work with mínimal supervision
- Strong organisational, communication and interpersonal skills
- Intermediate to advanced computer skills in Microsoft Office and database management
- Ability to learn basic technical features and common faults to assist customers with basic trouble shooting

Your ZEISS Recruiting Team:
Kellie Grant



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