Technical Specialist
3 weeks ago
Employment Type
Permanent
Closing Date
26 Feb 2023 11:59pm
Job Title
Technical Specialist - REMMS NOCC
Job Summary
**Job Description**:
This role is for a Radio and Emergency Managed Services (REMS) Service Desk (SD) / Network Operations Control Centre (NOCC) Technical Specialist. A highly customer-focused position, which places you on the front line to deliver 24 x 7 lifesaving communication services to Australia's Emergency Services, Government, and commercial customers.
- Please note: This is a shift role to cover 24/7 and must be in the office._
- We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you_
A day in the life
As a REMS SD/NOCC Technical Specialist, your passion for emergency services will help you deliver the requirements outlined within the customer contracts with a focus on documenting and continuously improving processes assisting the team to:
- Support the successful delivery of Emergency Alert campaigns and information for Life-Threatening Call Trace requests, e.g., Bushfires, Flooding, Search and Rescue etc. within strict timeframes
- Operate mission-critical communications radio networks used for E000 Dispatch, Command and Control, as well as business-critical radio networks used for commercial organisations.
- Deliver consistent network event communications to our customers and other relevant stakeholders within defined Service Levels
- Maintain, restoring and testing network sites while working with our field staff
- Resolve technical hardware and software issues by having a deep understanding of both the equipment and customer contracts
- Manage notification of real-time change management activities and outages.
- Response to the customer requests within Service Level Agreement
- Provide end to end support of customer communications hardware including ordering new equipment, reporting issues, and replacing hardware
- Coordinate with Telstra technology and Major Incident Management teams to ensure shortest possible resolution time for Network incidents
We are looking for someone who can clearly demonstrate a number of key attributes and skills:
- Availability to work in a rotating shift roster 24*7
- A passion for Emergency Services and helping the wider community
- Solid understanding of computer systems and network fundamentals
- You will display strengths in prioritisation and the ability to remain engaged and focused under pressure
- Clear and concise verbal and written skills. You will be required to communicate Incident details, including a full and accurate description of the impact in a concise and timely manner to key stakeholders
- Ability to work with agility and always maintain excellent situational awareness by showing resilience when working under pressure, with the ability to prioritise conflicting work with high attention to detail, whilst maintaining tight deadlines
- Customer centric attitude, continuous improvement mindset, thrive in a constantly changing environment and a desire to improve or expand upon the current skills
- Highly desirable:_
- Radio or Network experience
- Certification in CISCO / Networking
- Experience working in an Operations centre and/or Service Desk environment
- Experience working in strict Service Level Agreement (SLA) based environment with focus on the urgency to drive the response and restoration of incidents
INTERESTED?
If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
- We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate._
-
Technical Specialist
1 month ago
Melbourne, Australia Sharp & Carter Full timeAmazing work environment with career progression - Be a part of a regional community. - Strong Project Pipeline with full ownership About the Company Burra Foods is a leading Australian dairy company located in Korumburra. With a rich heritage spanning over three decades, they are committed to delivering high-quality dairy products to customers both...
-
Technical Specialist
1 week ago
Melbourne, Australia konnecting Full timeWork with a world-class solutions provider company - Excellent working environment and career growth opportunity - Highly attractive renumeration salary package **OUR CLIENT** Our client is Australasia's specialist provider leading technical expertise of services and products in the area of high voltage engineering. Moreover, sits within a network of...
-
Technical Specialist
21 hours ago
Melbourne, Australia Konnecting Full timeWork with a world-class solutions provider company - Excellent working environment and career growth opportunity - Highly attractive renumeration salary package **OUR CLIENT** Our client is Australasia's specialist provider leading technical expertise of services and products in the area of high voltage engineering. Moreover, sits within a network of...
-
IT Technical Specialist
2 months ago
Melbourne, Australia ignite Full timeLocation : Sydney, Melbourne, Canberra, Brisbane. Duration : 12-month contract with 2x12 month extensions. Eligibility : Australian citizenship with ability to obtain Baseline Clearance. WFH 2 days per week. About the opportunity: Committed to innovation and excellence in the world of Information Technology. We are seeking an IT Technical Specialist...
-
Technical Specialist
1 month ago
Melbourne, Australia Jetstar Full time**Collingwood Head Office location**: - ** Immediate access to industry leading staff travel benefits** - Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new...
-
Technical Specialist Dwdm
1 month ago
Melbourne, Australia nbn™ Full timeJob Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...
-
Technical Support Specialist
2 weeks ago
Melbourne, Australia Sirius People Full timeOur client is seeking a talented Technical Support Specialist to join their team. As a Level 2 Support Staff Member, you will provide advanced technical support to customers facing complex issues with products or services. This role requires exceptional problem-solving skills, a strong technical background, and the ability to communicate complex information...
-
Successfactors Technical Specialist
1 month ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102058_1684806086 **Contact** Donal McCann **Posted** about 1 hour ago - CBD Location - Hybrid Working Environment - Support the maintenance of the SuccessFactors HCM Modules **The Role** The SuccessFactors Technical Specialist will be responsible for...
-
Technical Specialist
1 week ago
Melbourne, Australia CitiPower and Powercor Full time**Technical Specialist - Desktop**: - Melbourne, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health...
-
Broadacre Technical Specialist
21 hours ago
Melbourne, Australia BASF Australia Ltd. Full time**About BASF** We are the world’s leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together...
-
Capability and Technical Specialist
3 weeks ago
Melbourne, Australia Gallagher Full timeOverview Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions...
-
Technical Specialist
4 days ago
Melbourne City Centre, Australia EML Full time**Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...
-
Technical Support Specialist
4 weeks ago
Melbourne, Australia VOCUS Full timeHybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...
-
Broadacre Technical Specialist
4 days ago
Melbourne, Victoria, Australia BASF SE Full timeAbout BASF We are the world's leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...
-
Broadacre Technical Specialist
5 days ago
Melbourne, Australia BASF Australia Ltd. Full timeAbout BASF We are the world’s leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work...
-
Technical Enablement Specialist
1 month ago
Melbourne, Australia Sharp & Carter Full timeNeed strong JavaScript and/or Python development skills - Need good Software product implementation, configuration, and best practices - Oppotunity to work in the AI space **Technical Enablement Specialist - Development, Implementation and support** Our client is innovative and well-established AI & SAAS company. **Responsibilities**: - Work with the...
-
Amo Technical Specialist
4 days ago
Melbourne, Australia Qantas Airways Limited Full timeFull time opportunity - Immediate access to staff travels benefits - Unique opportunity located at our Tullamarine Airport Hangar If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we...
-
Technical Specialist
21 hours ago
Melbourne, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Technical Specialist
4 days ago
Melbourne City Centre, Australia EML Full time**Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000...
-
Technical Specialist
2 days ago
Melbourne City Centre, Australia EML Full time**Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With over 4000 employees nationwide and ongoing growth plans, now is the time to join. We truly...