National Road Logistics Customer Care

3 weeks ago


Melbourne, Australia Kuehne+Nagel Full time

Seeking a driven Road Logistics Customer Care and Operations Specialist to join our thriving team in Melbourne.
**Your Role **:We are looking for an outstanding Road Logistics Customer Care and Operations Specialist to join our thriving team in Melbourne. You will be part of our Road Logistics team, adding your expertise and skills to the delivery of Customer and Operational excellence.
**Your Responsibilities**:
Apart from completing a variety of operational tasks and following up on customer and vendor payments, you will also be responsible for:

- Establishing and strengthening operational relations with customer engagement through proactively providing advice and consultations
- Reviewing shipment status and new orders
- Being the first point of contact for customer complaints or deviations
- Exploring innovative ideas to improve company processes
- Maintain close relationships with internal and external stakeholders

**Your Skills and Experiences**:

- Previous experience working in domestic transport
- Analytical and problem solving skills
- Ability to work under pressure with great time management
- Ability to communicate effectively and efficiently
- Experience in driving engagement and customer focus roles

LI-DNI

**Good Reasons to Join**:

- We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. - We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. - We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.


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