Installations Coordinator

Competitive bonus incentive structure
- FT, Monday to Friday hours
- Work in Paradise

**_Smart Energy_** is committed to bringing affordable energy solutions to homeowners all across Australia. Since establishment in 2016, Smart Energy has grown to become one of the largest residential solar retailers in Australia. In just over 6 years, we have grown from one pallet of solar panels and a warehouse to:

- 11 sales offices across Australia
- 200+ dedicated employees and specialists
- 100-150 solar and battery installations every week

Our continued growth and ongoing success is, for the most part, attributed to the strong working relationships we have worked so hard to build and nurture, not only with our fabulous solar and battery customers but also with our legendary contracted installation partners all over Australia.

Thanks to the steady growth in renewable energy, we are looking to introduce a new member to the Operations Team in an Installations Coordinator position. Reporting to the Operations Manager, the role will see you managing and organising the ever increasing day to day task and duties associated with scheduling solar and battery installations.

**Every day, you’ll be**:

- Building and nurturing relationships with our installer partners (contractors)
- Understanding the availability of our installers and dispatching installations
- Liaising with customers to keep them informed as to their installation’s progress
- Answering inbound telephone calls & texts from contractors and customers
- Troubleshooting on-day issues as they arise - supported by our awesome tech team
- Negotiating rates on ad-hoc additional works

**You must have**:

- Administration experience
- Attention to detail
- Technology proficiency
- Quick critical thinking and problem-solving abilities
- Excellent customer service and client relations skills
- Strong organisational and time management skills

**Bonus points**:

- Experience dealing with contractors or trades (Highly regarded)
- Experience negotiating trading terms or contracts
- Salesforce experience
- Experience using _Google Sheets or Excel_

**We want to hear from you if you are**:

- Available Full-time
- Currently residing in the Northern Rivers region (able to commute to the office everyday)
- Seeking a career in Byron Bay
- Seeking career progression opportunities