Ict Manager

2 weeks ago

Melbourne, Australia Australian Multicultural Community Services Full time

Melbourne, Australia

**Reference**: 6489809

**Full-Time**: 38 hours per week, fixed-term until 23rd December 2024. Commencing December 2023 with a possibility to work 4 days per week early 2024 for the duration of the maternity leave cover.
Join a dynamic not-for-profit with a 40 year history of making a difference
We are Australian Multicultural Community Services, a not-for-profit, multicultural care organisation whose mission is to improve lives through care, support and empowerment.
Celebrating our 40th Anniversary in 2023, we are proud to have achieved all that we have, but this wouldn't have been possible without our amazing team of professionals, who have relentlessly supported us and one another to drive real change.

**Summary about the position**:
To ensure the smooth operation of the ICT department in alignment with AMCS business objectives. To oversee the provision of the tailored ICT support and training for all AMCS staff. To act as in-house expert for a range of ICT systems and solutions, to ensure the continues improvement of the systems in place and implementation of any replacement/additional solution as required.

**The value you'll create will involve**:
Being AMCS key contact to communicate with relevant internal and external stakeholders relating to any ICT projects/system improvements.
Provide updates regarding projects status and timely implementation matters.
Ensure projects records are updated and documentation and relevant information from vendors are collated to ensure the delivery of projects is well managed and recorded.
Track progress of projects, enhancements, and implementing solutions on time; effort and cost against estimates and budget; lighting variances and initiating appropriate corrective actions.
Manage annual ICT budget and align it with business objectives.
Development, review and update of the ICT strategy.
Development, review, update and approval of any ICT related policies, procedures, and guides.
Undertake regular audits of the systems in collaboration with the system providers.
Oversee the delivery of relevant trainings and workshops for AMCS staff to ensure everyone can use the technology and systems relevant to their roles.
Oversee the procurement, setup, usage, update and management of any hardware and software, incl. phone solutions, mobile and internet provider and other devices.
Ensure the cyber security settings of systems in place are at the highest standard and comply with the regulations of the ACSC, user accounts and internal data and documents are protected against any cyber-attacks.
Administrator role for multiple AMCS systems and external portals, incl. HRIS, TurnPoint, ACE Community Care, RAM and MAC, DEX, MS 365, SharePoint.
Provide guidance as required for any other system administrators at AMCS.

**Key Selection Criteria**:
Tertiary qualifications or relevant experience in Information and Communication Technology.
Relevant and current experience in managing and delivering Information and communication Technology projects.
A standard of written and verbal communication.
Good understanding of Microsoft Windows Server and basic understanding of computer networking.
Time management - ability to handle multiple tasks simultaneously.
Organisational and planning skills and the ability to plan and prioritise work to meet deadlines.
Demonstrates attention to detail, accuracy and thoroughness in work produced.
Problem solving skills.
Reacts well under ‘reasonable' pressure.
Demonstrates respect for internal and external stakeholders and upholds organisational values.
Maintains professionalism and a positive and courteous manner.
Exhibits an affirmative approach to the requirements of the role and organisational activity.
Requires a degree of customer service and organisational skills.
Ability to cope with competing priorities and resources.
Demonstrated knowledge of Project Management, Systems Development Life Cycles (SDLC) and Information Technology Information Library (ITIL) in desirable customer service environment.
Able to maintain high levels of confidentiality.
Current Victorian Driver's Licence.
At AMCS, we live and breathe a diverse and inclusive workforce in all forms and therefore encourage all applicants regardless of gender, ethnicity, sexuality, or those who may be living with a disability, to apply.

Applications will be assessed as they are received for an immediate appointment.
All applicants must consent to complete a national criminal record check (paid for and organised by AMCS). As a government-funded organisation, AMCS has to follow government directives so evidence of the COVID-19 vaccination or exemption will be required.

**Applications Close**: 05 Dec 2023

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