Ndis Intake Officer

3 days ago


Camden, Australia Ability Action Australia Full time

Company Description
**Welcome to Ability Action Australia**

We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.

**Job Description**:
Ability Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into a clinic based role as a Concierge Officer. Our Concierge team provide on the ground support to internal and external stakeholders, and are responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today

Roles are available in the following locations:

- Penrith
- Camden
- Sutherland Shire

You are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role.

**On a daily basis, you will**:

- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector
- Experience in an intake or similar role (desirable)
- Case management or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Ability to understand and work within prescribed systems and procedures

Additional Information
- We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join Ipar, we want you to bring your whole self to work - and we value your unique contribution._
- MedHealth is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. Your vaccination status may be discussed as part of the recruitment and selection process and evidence of vaccination status prior to commencing will sought._



  • Camden, Australia Challenge Community Services Full time

    **About The Role**: Challenge Community Services is seeking a motivated and dynamic Carer Compliance Officer to join our team. This role involves conducting Carer Reviews, Carer Recruitment, and Training. As the Carer Compliance Officer, you will ensure Challenge remains compliant with internal and external requirements related to Foster Carers....


  • Camden, Australia Ability Action Australia Full time

    **Company Description** **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_ Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Gorilla Jobs Full time

    $70,000 - $100,000 + super! - Amazing work-life balance - with opportunities for a hybrid working model - Join a friendly, innovative, and collaborative team environment Our client, a nationally recognised therapy services provider, is seeking dedicated Behaviour Support Practitioners to join their vibrant South West Sydney team. This is an incredible...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Challenge Community Services Full time

    **The role** Challenge Community Services is currently looking for a dedicated and passionate full-time Operations Manager to join our Accommodation team working between Camden and Unanderra. The Operations Manager - Accommodation is responsible for leading and managing the effective and efficient operation of a portfolio of accommodation services with...


  • Camden, Australia Ability Action Australia Full time

    **Company Description** **_ Ability Action Australia _**are a national NDIS provider, delivering Allied Health support in over 300 locations across Australia to thousands of participants in the community with Occupational & Speech Therapy, Behaviour Support, Psychology, Exercise Physiology & Pysiotherapy services. Our south west Sydney multidisciplinary...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia IPAR Full time

    **Company Description**: **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Challenge Community Services Full time

    **About you** Our Allied Health team is seeking a passionate, flexible and professional Fully Registered Psychologist, who will be responsible for the day to day management of a multi-disciplinary team including psychologists, behavior support practitioners and other allied health workers. You need to have recognised qualifications and experience as a...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia IPAR Full time

    **Company Description**: **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia IPAR Full time

    **Company Description**: **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Camden, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...

  • Case Worker

    4 months ago


    Camden, Australia Challenge Community Services Full time

    **About The Role**: In this role, you will work closely with families, carers, government agencies, and regulatory bodies to support children and young people in foster care. No two days will look the same as you manage a variety of cases, perform administrative duties, and document case notes from face-to-face meetings with children and carers. You will...