Aps4 Digital Adoption Support Officer

3 weeks ago

Canberra, Australia Chandler Macleod Full time

**Location**
***
- Canberra, Australian Capital Territory**Category**
***
- Executive**Salary**
- $ AUD - $ AUD Hourly**Posted**
- 12-Nov-2023**Work type**
- Full Time**Contact**
- Jess Kaur**Reference**
- BH-153815As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage an APS4 Digital Adoption Support Officer on a contract for 7 months, with 2 X 6 months extension option.

**Role Description**:
A Digital Adoption Support Officer (DASO) is responsible for helping healthcare provider organisations navigate the process of registering for the national Health Record system and Provider Connect Australia (PCA), and new products that are developed. These healthcare provider organisations will predominantly be specialists (e.g. cardiologists, respirologists), aged care, pharmacy or allied health working in small-to-medium sized private practices. However, this work may extend to other sectors, including community health organisations and private hospitals.

**Responsibilities will include**:
**Lead generation and follow-up**
- Cold calling healthcare provider organisations to inquire whether they’d be interested in registering for MHR or PCA
- Actioning warm leads received from others, by calling healthcare providers organisations who have previously expressed an interest in registering for MHR or PCA

**Registration support**
- Walking practice managers (or other representatives of the healthcare provider organisations) step-by-step over the phone through the online and offline form filling processes and other steps involved in MHR registration and PCA registration processes.
- Liaising, on behalf of the healthcare provider organisation, with other parties involved in the registration process (e.g. Services Australia, the vendor of the clinical information system used by the organisation) to trouble-shoot and ensure the end-to-end registration process is successful
- Responding to questions, and distributing information to interested parties

**Education**
- Deliver ad hoc education and training about MHR and PCA, including how it works, the benefits of using it, and the registration process, to internal and external stakeholders

**Data entry and administrative support**
- Entering and maintaining data in the Agency’s Customer Relationship Management (CRM) system
- Assisting in the setup of CRM dashboards to support reporting
- Support the Project Manager and Program Director with periodic reporting relating to MHR registration activity

**Essential Skills / Experience**:

- Friendly, outgoing phone manner and willingness to do both outbound cold calling and inbound call handling
- Good oral and written communication skills
- Good familiarity with Excel

**Desirable Skills / Experience**:

- Experience in the healthcare sector
- Experience working in a government call centre or help desk environment
- Familiarity with medical practice management software would be highly regarded

**Eligibility requirements**:

- Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency
- Ability to obtain and maintain national police check. **Australian Citizenship** is a condition of eligibility.

Please Note - The due date for this submission is
**20/11/2023.

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