Crisis Services Lead

2 weeks ago

Prahran, Australia Uniting Vic.Tas Full time

**Lead the team of employees & volunteers providing telephone crisis support in our Lifeline centre.**:

- **SCHADS 6 + increase your take home pay with up to $15,900 in salary packaging benefits.**:

- **Part-time 4 days per week, max term 12 months with potential to extend, based on site in Prahran.**

**About the opportunity**:
Providing telephone crisis support is both important and challenging work for our employees and volunteers and we believe creating a nurturing work environment is key to the team’s success.

As the Lead, you will ensure we continue to build a positive work culture, and that our employees and volunteers feel both supported and valued. You will also be responsible for coordinating Lifeline’s phone room operations including monitoring performance and ensuring targets are met and maximising the effectiveness of our systems and processes.

You will also focus on continuous improvements and developing and implementing best practise models and work closely with our Ballarat centre in creating efficiencies, sharing of knowledge and resources appropriately.

**What’s on offer.**:
Our centre operates from 7am to 10pm, 7 days per week. This role is 30.4 hours per week onsite in our Melbourne Centre located in Prahran. We are flexible with how you work your hours between Monday and Friday. You may need to adjust your work time occasionally to meet with employees outside business hours.

In addition to base salary (SCHADS Level 6) and superannuation, you’ll also receive 17.5% leave loading and an ability to **increase your take-home pay** by accessing up to **$15,900 in salary packaging benefits.**

**About you**:
You have a strong knowledge of how a telephone crisis service operates successfully and you are an experienced people leader and who knows how to support and guide a team to achieve high quality outcomes.

You will also bring with you:

- Bachelor level degree in mental health, social work, psychology, social science or a related discipline.
- Demonstrated experience in continuous quality improvement, program design and implementation, monitoring and evaluation.
- Ability to maintain concise records and prepare comprehensive reports and submissions.
- Experience in working with others to facilitate change and deliver program outcomes.

**View the full position description **here**.**

**How to apply**:
**About Lifeline**:
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. Somewhere in Australia, there is a new call to Lifeline every minute.

Uniting operates Lifeline centres in Ballarat and Melbourne. In addition to providing telephone crisis support, we offer a broad range of training for individuals, corporate and community groups.

**About Uniting**:
At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

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