Tailormade & Luxury Travel Consultant

4 months ago

Melbourne, Australia Ten Group Full time

Embark on a journey with us We have an exciting opportunity to join our Global Travel teams as a Tailormade & Luxury Travel Consultant. In this role, you will be responsible for planning and booking luxury journeys and experiential holidays all over the globe for our members, who are the most valuable customers of the world’s leading private banks, luxury brands and premium financial services.

With your exceptional customer service skills, passion for travel and excellent research ability, you will help ensure we become the foremost choice for our members tailormade and luxury travel requests. You will have a great knowledge of the luxury travel market and be able to create, deliver and convert unique, high value itineraries into bookings.

**Who We Are**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition
- Is a true globe-trotter with strong experience and knowledge in several destinations
- Is a customer service champion, passionate about creating long lasting relationships with clients and going the extra mile to deliver the perfect experience every time.

**Responsibilities**
- Create and book bespoke luxury itineraries for our members
- Creation of high quality, bespoke itineraries for our high value members from the initial planning stage to the post booking and welcome home. Including flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, excursions, activities, and VIP ground services
- Take comprehensive travel briefs via the phone or video consultations
- Commercially knowledgeable and able to ensure itineraries are both high quality and accurately and competitively priced so members receive the best possible value
- Preparation of tailor-made offers and travel documents, preparation of travel itineraries, obtaining visas and general admin.

**Contribute to the expansion of our tailormade travel proposition**
- Actively suggest ideas for destination guides or other editorial productions, and for offers/members benefits which the Editorial and Commercial teams can develop.
- Helping to maintain and build new relationships with hoteliers, airlines, Destination Management Companies, and tour operators. Thus, ensuring continuous growth of our travel service, by collaborating with the global travel team and ensuring your region is developing
- Engage with the member to promote Ten’s other services which include dining, attractions and guides relevant to the travel request
- Support overall business SLA’s and objectives

**Requirements**:

- Minimum of 3 years' experience within the Travel Industry, preferably within the luxury market
- Experience with DMCs is an advantage
- Experience of using a varied supplier base, including hotels, airlines, DMCs, and tour operators
- An understanding of booking terms and conditions / cancellation policies
- Well-travelled with a good international understanding of different destinations
- Experience with Amadeus or other GDS system is preferred, but not essential
- Proven track record of travel sales performance and the ability to be proactive rather than reactive
- Knowledge of industry regulations and operating licenses such as IATA, ATOL

**Benefits**

Our people are at the heart of the business, and we have a culture of recognition

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