Housekeeping Supervisor Ft

6 months ago

Byron Bay, Australia YHA Australia Full time

You love leading teams whilst ensuring everything is perfect for our guests
- Byron Bay Location
- Supportive culture with internal development opportunities

**YHA** is Australia's largest backpacker accommodation provider, allowing people of all ages to travel and meet other backpackers in more than 50 YHA properties across the country. We are a membership-based, not for profit association, with all profits going back into our properties and the experience they provide. YHA Australia is part of the world's largest backpacker accommodation network, Hostelling International, providing more than 4,000 YHA hostels in over 90 countries.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

Our workforce is driven by voices of people from all walks of life.
**We strive to create a place where everyone can express their authentic selves, make decisions, seize opportunities and be innovative to resolve conflicts.**

**YHA** Byron Bay is currently seeking a
**Housekeeper Supervisor **to join the team on a
**full-time basis. **The housekeeping supervisor is responsible for ensuring the property remains sparkling clean and provide excellent customer service to our guests.

**Day-to-day duties include**:

- Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas);
- Monitoring and controlling the use of housekeeping equipment and consumables, placing orders and conducting stocktake when necessary.
- Coordinating and conducting periodic deep cleans of hostel rooms, ensuites, and communal facilities.
- Supervising all housekeeping staff in the performance of their duties and reporting any arising issues to hostel management.
- Knowledge of WH&S compliance would be advantageous.

**What we are looking for**:

- Exceptional attention to detail with previous housekeeping leadership experience.
- Experience controlling and maintaining budgets, all operating supplies, replacements and consumables.
- Excellent communication and interpersonal skills.
- Excellent time management and organisational skills.
- Strong eye for detail, and ability to follow procedures and set the standard for cleanliness.
- Flexible availability 24/7 roster including night shifts, weekends and public holidays

**What’s in it for you?**
- Permanent full-time within hospitality award rate
- Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**
At
**YHA, **you can expect to be treated with dignity and respect.
***We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_We encourage Aboriginal and Torres Strait Islander people to apply._

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