See more Collapse

Retail Sales Consultant/cpap Therapy Consultant

4 weeks ago

Southport, Australia Air Liquide Full time

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone. The main products sold in the CPAP Clinics are CPAP units and accessories (medical equipment used to treat Obstructive Sleep Apnea), but may also include other products and associated services (e.g. Bi-level units, home diagnostics, oxygen therapy). An important focus of this role is to provide customised assistance to patients to help them succeed with their therapy while complying with a medical prescription and with company procedures.

**How will you CONTRIBUTE and GROW?**:
**Patient relationship management**:

- Take care of patients' enquiries over the counter and over the phone according to company’s procedures and guidelines
- Investigate and resolve patient issues; escalate to Manager as appropriate
- Provide set-up, on-going services and equipment according to a medical prescription where applicable
- Fit the patient with prescribed mask or recommend the most appropriate mask if one is not prescribed
- Ensure patients’ therapy support as per the company procedures. Solve patient difficulties by troubleshooting issues
- Provide counseling to patients (encouragement and support for adjustment to therapy)
- Liaise with referring physician when required
- Provide the physician with a follow-up report as advised by the Manager or procedures.
- Provide patients with advice in the safe and effective use of their medical equipment

**Sales development**:

- Promote sales according to company policies and procedures regarding services, products, programs, pricing
- Solicit sale of new or additional services over the phone, with follow-up on introduction to therapy phase and rentals to ensure conversion to purchase and reduction of dropout rates
- Explore patients’ needs before advising patients of the most suitable equipment
- Display or demonstrate products and emphasize saleable features
- Display and use marketing material as advised by Manager and Marketing Teams
- Ensure good condition of the retail premises and displays at all times

**Admin duties and stock management**:

- Process all transactions on-line including orders, invoices and follow-ups
- Responsible for handling of payments
- Organize patient information as per privacy and confidentiality procedures
- Maintain adequate stocks for sales, introduction to therapy and rental programs as per company policies
- Accountable for both rental and sales stock - Manage the stock with on-going reconciliations in order to minimize variances. Optimize stock levels and re-order stock and assets as per company policies and procedures
- Ensure movement stock (CPAP devices, humidifiers, modems, tubing, masks) that are returned from patients are processed in compliance with the 5-Step QC procedure prior to their re-use, and that cleaning and disinfection is carried out as per company procedures

**Diagnostic duties and equipment management**:

- Ensure diagnostic equipment (HBSS devices) that are returned from patients are processed in compliance with the diagnostic cleaning procedure prior to their re-use, and that cleaning and disinfection is carried out as per company procedures

**Other duties**:

- Schedule and maintain servicing of equipment by coordinating repairs with the relevant manufacturers’ service providers
- Compliance at all times with ALH policies and procedures and with all regulatory standards and legislations applicable to the role
- Report all incidents in accordance with requirements of ALH's IN telex
- Other duties as delegated by the Clinic Manager

**Are you a MATCH?**:

- The ability to fulfil all of the above listed duties and accountabilities
- Tertiary qualifications are considered advantageous but not essential
- A minimum of one year retail experience with demonstrated customer service and sales skills are considered advantageous but not essential
- Ability to read, analyse and interpret documents such as safety rules, operating and instructions, procedure manuals and the ability to write routine reports and correspondence
- Ability to solve practical problems and respond to common enquiries or complaints
- Ability to interpret an extensive variety of instructions and manage competing demands and follow tasks to completion
- Strong interpersonal and communication skills, ability to deal with difficult customers
- Strong organisational skills and attention to detail
- Computer literacy and ability to use Google Workspace and ability to learn and utilise all appropriate softwares and websites used by the company
- The employee is occasionally required to stand and must occasionally lift and/or move up to 5 Kg in weight (percentage of the day: 5%)

**We offer

We have other current jobs related to this field that you can find below

  • Retail Sales Consultant

    2 weeks ago

    Southport, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. Covering our Southport, QLD clinic, as the Retail Sales Consultant / CPAP Therapy Consultant, you are employed on a fulltime, permanent...

  • Retails Sales Consultant

    7 days ago

    Southport, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. Covering our Southport, QLD clinic, as the Retail Consultant / CPAP Therapy Consultant, you are employed on a fulltime, permanent...

  • Retail Sales Consultant

    1 month ago

    Southport, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.Covering our Southport, QLD clinic, as the Retail Sales Consultant / CPAP Therapy Consultant, you are employed on a fulltime, permanent...

  • Retail Sales Consultant

    3 weeks ago

    Southport, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.Covering our Southport, QLD clinic, as the Retail Sales Consultant / CPAP Therapy Consultant, you are employed on a fulltime, permanent...

  • Retail Sales Consultant

    1 week ago

    Southport, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.Covering our Southport, QLD clinic, as the Retail Sales Consultant / CPAP Therapy Consultant, you are employed on a fulltime, permanent...

  • Sales Consultant

    3 weeks ago

    Southport, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...

  • Sales Consultant

    1 month ago

    Southport, Australia FREEDOM Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise:  to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend...

  • Sales Consultant

    1 month ago

    Southport, Australia Freedom Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day...

  • Sales Consultant

    1 week ago

    Southport, Australia FREEDOM Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your...

  • Sales Consultant

    3 weeks ago

    Southport, Australia Freedom Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day...

  • Sales Consultant

    3 weeks ago

    Southport, Australia FREEDOM Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise:  to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend...

  • Sales Consultant

    1 month ago

    Southport, Australia FREEDOM Full time

    About this role Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend...

  • Casual Retail Consultant, Australia Fair

    1 week ago

    Southport, Australia Optus Full time

    Casual Retail Consultant, Australia Fair:Date:18 Aug 2023Location: Southport, AustraliaCompany:Singtel GroupAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a...

  • Sales Consultant

    1 week ago

    Southport, Australia James Frizelle`s Automotive Group Full time

    Sales Consultant - Volkswagen Southport QLD Enjoy access to our Staff benefits, including discounts on parts and servicing Guaranteed weekly base earnings + healthy commissions + car allowance Join a national company with dealerships across QLD, NSW VIC Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's...

  • Sales Consultant

    1 week ago

    Southport, Australia James Frizelle`s Automotive Group Full time

    Sales Consultant - Hyundai Southport QLD Enjoy access to our Staff benefits, including discounts on parts and servicing Guaranteed weekly base earnings + healthy commissions + car allowance Join a national company with dealerships across QLD, NSW VIC Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's...

  • Sales Consultant

    1 month ago

    Southport, Australia James Frizelle`s Automotive Group Full time

    Sales Consultant - Volkswagen Southport QLD Enjoy access to our Staff benefits, including discounts on parts and servicing! Guaranteed weekly base earnings + healthy commissions + car allowance Join a national company with dealerships across QLD, NSW VIC Frizelle Sunshine Automotive  is part of Peter Warren Automotive Holdings, one of Australia's...

  • Sales Consultant

    3 weeks ago

    Southport, Australia James Frizelle`s Automotive Group Full time

    Sales Consultant - Volkswagen Southport QLD Enjoy access to our Staff benefits, including discounts on parts and servicing! Guaranteed weekly base earnings + healthy commissions + car allowance Join a national company with dealerships across QLD, NSW VIC Frizelle Sunshine Automotive  is part of Peter Warren Automotive Holdings, one of Australia's...

  • Sales Design Consultant

    3 weeks ago

    Southport, Australia Groove Tiles & Stone Full time

    **Purpose of this role**: As a critical member of the Groove Team the Sales Design Consultant works collaboratively to provide customers with a caring, consistent, professional and solution focused service from tile concept to completion. **About the person in this role**: **The successful applicant will have the following capabilities and experience**: -...

  • Sales & Membership Consultant

    4 weeks ago

    Southport, Australia Southport Sharks Full time

    **About Us...** We are offering an exciting opportunity for an experienced **Sales & Membership Consultant **to join our dynamic team, inspiring others to achieve their health and wellness goals. **What are the perks...** - Base rate + commission - Fun, friendly and professional team - Free Gym Membership - Food & Beverage Discounts - Accommodation...

  • Sales Consultant

    1 month ago

    Southport, Australia James Frizelle`s Automotive Group Full time

    Sales Consultant - Hyundai Southport QLD Enjoy access to our Staff benefits, including discounts on parts and servicing! Guaranteed weekly base earnings + healthy commissions + car allowance Join a national company with dealerships across QLD, NSW VIC Frizelle Sunshine Automotive  is part of Peter Warren Automotive Holdings, one of Australia's...