Manager, Insurable Risk Advisory

3 months ago

Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

12-month contract with the possibility of converting to permanent.
- Flexible and Hybrid Working Arrangements
- Convenient location based in Melbourne CBD

About Us
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.
We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
Your role
We have an exciting opportunity for an Insurable Risk Advisory Manager to lead a highly experienced team of risk advisors dedicated to delivering important insurable risk advice to the Victorian public sector.
Your leadership will ensure that our clients are not unconsciously uninsured and have appropriate risk transfer arrangements. You'll play a crucial role in supporting the State to actively reduce its insurable risk exposure.
As a key member of the Insurable Risk leadership team, you will report directly to the Head of Insurable Risk Advisory in the Risk, Insurance & Claims Solutions Division. This is your chance to add value to the Victorian Public Sector and ultimately make a difference to the Victorian Community.
What you do
This is a leadership role with a diverse set of responsibilities that are likely to evolve over time. Your key responsibilities are to:

- Lead a team of risk and insurance professionals in line with VMIA's values and People strategies.
- Build trusted relationships through empathy and deliver strategic advisory services to clients.
- Lead client relationship manager for System Owner and Agency clients - coordinating, contributing to and reporting on the account management and client service plan process.
- Deliver strategic advisory services to all our client segments.
- Identify new ways to connect our clients with VMIA's wealth of expertise.
- Lead and support initiatives that will contribute to the delivery of our corporate strategy and targets.
- Work closely with our Insurance, Claims and other VMIA teams to deliver optimal risk transfer arrangements for the Victorian government.
- Design and deliver an end-to-end insurable risk advisory service, from needs analysis to insurance placement - helping our clients reduce the likelihood and consequences of insurable events.
- Plan and prioritise client engagements based on potential benefits to Victoria.
- Lead client engagements with our Claims Reduction Advisory and Harm Prevention teams to identify and communicate opportunities to reduce the cost and frequency of claims.
- Lead the design and delivery of an insurable risk maturity service so that clients can better understand opportunities and take meaningful action to improve their capability.
- Provide a suite of transactional insurance services to support the ongoing maintenance of cover for clients - including enquiries, renewal, ministerial directions, machinery of government changes, new policies, endorsements, debt management and general support services.
- Drive improvement to the Client Portal functionality and work with our Digital Enablement team to implemented changes to system and related processes and workflows to enhance client experience.
- Actively monitor client feedback via formal and informal channels, and continually improve services.
- Be a shared service for insurable risk services across all client segments.
- Support internal executive and board communications using defined briefing and reporting processes.

Who you work with
- You work across all our client segments and regularly communicate and consult with your peers in the Risk Services and Insurance Divisions to inform trends, market needs, changes, and new opportunities for clients.
- You are the lead client relationship manager for system owner and agency clients and facilitate your peers across the organisation to develop client service plans and maintain a comprehensive view of all aspects of our clients' needs.
- From time to time you may update the Chief Insurance officer, reporting and presenting on strategic programs or initiatives.

About you
- This position is ideal for a professional who ha

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