Customer Service Supervisor

2 weeks ago

Penrith, Australia Greater Bank Full time

**About the role**

We currently have a great **Customer Service Supervisor **opportunity within our **Penrith** branch for a motivated individual who is looking for a challenge and to develop their career. This is a **full time** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**.

**What will your key responsibilities include?**
- Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
- Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
- Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
- Assisting with the training staff
- Assist the Branch Manager in the development and implementation of branch business plans
- Personal lending

**What are we looking for?**
- Supervisory level experience within a banking, business or retail role
- Proven sales ability with a track record for achieving results
- A passion for delivering outstanding customer service
- Well-developed people skills with the ability to build relationships with a broad variety of people
- Polished communication skills with the ability to articulate complex information into simple terms to suit the customer.

**About us**

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.

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